E-commerce Customer Support

Overview

Looking for full-time work (8 hours/day)

at $2.50/hour ($480.00/month)

Bachelors degree

Last Active

June 29th, 2026 (today)

Member Since

July 8th, 2023

Profile Description

Over the past two years as a Customer Service Representative with Foundever, I have supported customers through email and support channels, handling inquiries related to orders, shipping, payments, returns, faulty products, and technical concerns. My experience has taught me how to resolve issues efficiently while maintaining a positive customer experience, even in high-volume support environments.

What makes me a strong fit for an e-commerce role is my hands-on experience using Shopify, Netsuite, Intercom, Riskified, Happy Returns, Rebound, and Loop Returns. I have worked closely with customers throughout the entire order journey, from purchase concerns to returns and post-sale support. I also take pride in providing clear communication, accurate troubleshooting, and proactive follow-ups that help reduce repeat contacts and improve customer satisfaction.

In addition to my customer service background, my experience as an educator strengthened my organization, adaptability, and problem-solving skills. These qualities allow me to stay productive, detail-oriented, and customer-focused in fast-moving environments.

I am excited about the opportunity to contribute to your team and help deliver excellent customer experiences. I would welcome the chance to discuss how my background in customer support and e-commerce tools can support your business goals.