Dianne
Customer Service /Virtual Assistant/Social Media Coordinator
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
April 25th, 2024 (10 days ago)
Member Since
July 8th, 2023
Profile Description
I've been in the customer service sector for 9 years, and during that time I've continuously surpassed service goals by providing the best support for clients' needs.
My first BPO was as a customer service representative for a Sony store, where I served customers by recommending products that met their needs. After that, I had an opportunity to work in Verizon as customer representative. My job was to offer excellent service over via chat and it is my responsible for addressing customer needs and ensuring they have a good experience along with problem solving skills with critical thinking and a positive customer service orientation. On two different occasions, I was recognized for my accuracy and professional demeanor multiple times and eventually moved to more challenging role which is Technical Support representative Tier 2.
Additionally, I worked as a virtual assistant for a CEO of a real estate company, handling administrative tasks, social media management, research,
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
* Assisting customer about services offered/general inquiry * Helping customer to place equipment orders such as smartphones, connected devices, etc. * Assisting customer to check status of the order and provided walk through on how to check the status via online. * Issuing ticket if necessary, for lost/stolen package, duplicate charges, missing accessories, delayed shipping and other dispute.
Customer Support » Technical Support
Experience: 5 - 10 years
* Identifying device hardware and software solutions through advance troubleshooting *Resolving network issues and escalate if necessary (Issuing ticket that will be forwarded to network team) *Troubleshooting device possible issue by using remote view access. *Speaking to customers via chat quickly get to the root of their problem. * Following up with clients/network team to ensure the problem is resolved. * Replacing customer devices under manufacturer warranty or extended warranty when necessary * Schedule customer on-site repair when necessary.
Other Skills
Office and Administration
Experience: Less than 6 months
* Organizing and maintaining records and files using Smartsheet, Excel, Google sheet * Scheduling meetings and appointments with clients * Maintain files to keep track of important documents
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Batangas City, Batangas
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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