Experienced Customer Service PRO | Tech Savvy | Empathetic

Overview

Looking for full-time work (8 hours/day)

at $7.93/hour ($1,536.00/month)

Bachelors degree

Last Active

June 28th, 2026 (24 days ago)

Member Since

July 7th, 2023

Profile Description

Professional Summary:
Highly skilled and results-oriented professional with extensive experience in customer support, team leadership, and project coordination. Proven track record of delivering exceptional customer experiences and driving operational excellence. Proficient in managing diverse tasks in fast-paced environments, I am adept at multitasking and handling complex customer issues with ease. Experienced in various communication channels, including chat, email, and phone calls. I am seeking an opportunity that allows me to leverage my expertise in customer service, training, and program coordination to contribute effectively to your organization.


Professional Experiences:
November 12, 2018 – September 15, 2022
WNS Global Services

Customer Support Specialist (Blended chat, email, calls) 

Provided Exceptional Customer Experiences:Delivered outstanding customer service through blended chat, email, and calls, offering professional advice efficiently and ensuring high customer satisfaction rates.
Amadeus Platform Proficiency:Trained in the Amadeus platform, effectively managed customer queries, and provided solutions, contributing significantly to customer retention and positive interactions.
Exceptional Multitasking and Positive Attitude:Demonstrated exceptional multitasking abilities by promptly handling customer complaints and resolving issues. Maintained a positive attitude in high-pressure situations, fostering a positive work environment and enhancing customer interactions.


Lead Support Specialist

Promoted to Lead Customer Support Specialist, overseeing a team and ensuring outstanding service delivery.Fostered positive team dynamics, encouraging collaboration and continuous improvement.Prepared regular reports on team performance, providing insights and recommendations for ongoing enhancement.


Training Specialist I

Experienced Onboarding Specialist:Guided new hires through seamless transitions, delivering effective training via Google Meet and ZOOM, and maintaining organized training materials.
Efficient Communication and Assessment:Clearly communicated training needs, conducted thorough assessments, and collaborated with leaders to provide continuous learning through on-the-job coaching sessions.
Proactive Learning Facilitator:Ensured ongoing employee development, delivering insights into trainee performance, identifying areas for improvement, and enhancing training resources for optimal learning outcomes.

October 24 2022 – March 30, 2023
Saperium Inc. (Project-Based)

Senior Program Coordinator

Comprehensive Operational Management:Successfully managed daily operational commitments for multiple vehicle portfolios, overseeing inventory, and ensuring consistent delivery within service level agreements.
Proactive Customer Relationship Builder:Established and nurtured close relationships with ADESA Canada and external vendors, ensuring positive interactions and effective problem resolution.
Efficient Process Coordinator:Developed and maintained in-depth process documentation, managed end-to-end vehicle movements, implemented best practices, and provided seamless support to fellow Program Coordinators during high-demand periods, ensuring continuous operational efficiency.