General Virtual Assistant I Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 9th, 2024 (19 days ago)

Member Since

July 5th, 2023

Profile Description

Can communicate with current and potential customers via telephone, email and online chat. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. Maintain a courteous and calm manner at all times to de-escalate stressful situations to provide a worldwide customer satisfaction.

Top Skills

Customer Support » Ecommerce » Amazon

Experience: 1 - 2 years

I have been an Amazon Retail Generalist for 1 year and 7 months. My daily work tasks include managing orders for customers and contacting 3rd party sellers for any order concerns and disputes.

Customer Support » Customer Service

Experience: 2 - 5 years

I have been a Customer Service Representative for a total of 4 years and 5 months. I handled Amazon US and UK for 1 year and 7 months and Verizon US for 2 years and 10 months. I delivered excellent customer service through phone calls, chats and emails.

Marketing » Sales » Order Management

Experience: 2 - 5 years

I am well experienced and trained in processing and tracking orders, including managing returns, exchanges, refunds and replacements as it's a part of my daily work tasks in my previous jobs as a Customer Service Representative.

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

I handled Verizon US and as part of my daily work task, I deliver tier 1 technical support to customers who are having an issue with their network and devices.

Office and Administration » Data Entry

Experience: 2 - 5 years

I am knowledgeable about data entry as it is part of my daily tasks. I'm a tech savvy when it comes to Google Workspace such as spreadsheets, docs, slides, etc.