ReVa, SM prospecting, Email Management

During my tenure as a Chat Support Representative at Remotely4U Website from 2020 to June 2023, I specialized in providing responsive and informative assistance to customer inquiries via chat support. Adhering closely to site rules and regulations, I ensured that every interaction complied with established guidelines, maintaining a professional and consistent service standard. My primary objective was to guarantee customer satisfaction by delivering timely and accurate information. Whether addressing inquiries, resolving issues, or providing guidance, I prioritized efficiency without compromising quality. This approach not only met but exceeded customer expectations, fostering positive experiences and building trust in the brand. My communication skills played a pivotal role in this role. I effectively conveyed complex information in a clear and concise manner, ensuring that customers understood the solutions provided. Moreover, my keen understanding of customer needs allowed me to anticipate concerns and address them proactively, further enhancing the overall customer experience.

As a Technical Support Representative at TP Company from 2017 to 2018, I excelled in handling inbound calls and chat support for product-related inquiries. My responsibilities included providing technical assistance, troubleshooting, and resolving issues promptly. I prioritized effective communication and problem-solving to maintain high customer satisfaction levels throughout interactions.

During my tenure as a Cold Calling Agent/Appointment Setter at Solio Company from September 2023 to December 2023, I spearheaded lead generation efforts through strategic cold calling initiatives aimed at promoting solar consultations. My primary responsibility involved executing targeted cold calling strategies to identify and engage potential clients interested in solar solutions. Through persuasive communication and effective relationship-building techniques, I successfully captured the interest of prospects, laying the groundwork for further engagement. A key aspect of my role was setting appointments with qualified leads, facilitating meaningful interactions between clients and our solar consultants. By effectively communicating the benefits of our products and services, I cultivated trust and enthusiasm among potential clients, leading to an increased number of scheduled consultations. Throughout this process, my strong communication skills played a pivotal role. I adeptly conveyed the value proposition of our solar solutions, addressing inquiries, and concerns with clarity and confidence. Additionally, my ability to actively listen and tailor discussions to individual client needs enabled me to foster productive dialogue and maximize conversion opportunities.

As a Real Estate Virtual Assistant, my primary focus was on expanding the network of realtors and brokers within South Florida, with a specific emphasis on the bustling Miami market. I implemented targeted prospecting strategies to identify and connect with key professionals in the real estate industry. By conducting thorough research and outreach efforts, I cultivated valuable relationships that fostered collaboration and business opportunities in the region. Additionally, I took charge of managing social media presence across Facebook and Instagram platforms. Through strategic content planning, regular posting, and community engagement, I ensured that followers remained actively engaged with the accounts. By analyzing metrics and trends, I continuously optimized content to maximize reach and interaction, effectively promoting the brand and attracting potential clients. In summary, my role as a Real Estate Virtual Assistant involved proactive prospecting efforts to expand industry connections in South Florida, coupled with diligent management of social media platforms to maintain a strong online presence and drive engagement.

During my 1 year tenure as a data entry professional, I honed essential skills and gained valuable experience. This role fostered my self-control, responsibility, and eagerness to learn. It also taught me effective time management, meeting clients' expectations, and adapting to diverse team dynamics. Specifically, I was part of a shipping team where I utilized Google Sheets to update delivery and ship dates, track shipping statuses, process refunds for customers, and ensure up-to-date customer information to minimize return items. My experience in data entry has equipped me with a strong attention to detail and proficiency in managing data accurately and efficiently.