I can multi-task to meet the demands of our clients as a bilingual representative that speaks both Spanish and English. I am able to interact effectively with all natives, both Latinos and Americans, as I have been speaking this language for more than five years. Even when our clients are unhappy, upset, confused, or even angry, I can still catch their attention and make them happy since I'm highly enthusiastic, a hard worker, patient, and humorous. Even in the most trying circumstances, I am able to soothe them. I am able to give them the ideal option and the one that will satisfy and make them happy.
Experience: 1 - 2 years
Take a phone escalation from our agent and help our customer to resolve their concern in time manner with exact resolution upon the company policies.
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