Experienced Appointment Setter | Customer Service & Healthcare Support Specialist
I am a results-driven professional with a strong background in appointment setting, lead generation, and client engagement across real estate, healthcare, telecom, and e-commerce industries. With over 5 years of experience in customer service and sales support, I consistently deliver measurable results by combining resilience, clear communication, and strategic problem-solving.
Real Estate Appointment Setting: Skilled in high-volume cold calling (90+ calls/day), property research, and pipeline management. Proven ability to book 10–15 qualified appointments weekly, driving acquisition and deal flow.
Healthcare & Insurance Support: Experienced in claims processing, benefits coordination, and member advocacy, ensuring compliance and satisfaction for Medicare and group insurance members.
Retention & Sales Expertise: Successfully converted hesitant clients into loyal subscribers by delivering personalized offers and exceeding KPIs in competitive environments.
Guest & Client Experience: Adept at handling inquiries across platforms (
Technical Proficiency:
CRM: Salesforce, Microsoft Dynamics 365
Communication Tools: VoIP (OpenPhone, Quo), Zoom, Teams, Slack
Productivity: Google Workspace, MS Office Suite
Strong data entry accuracy and KPI tracking
Soft Skills:
Resilience, persistence, active listening, time management, organization, and critical thinking.
I bring a balance of empathy and efficiency, making me an asset to teams that value both client satisfaction and measurable performance. My goal is to secure a long-term role where I can leverage my appointment setting expertise and customer service background to help businesses grow.
Experience: Less than 6 months
I specialize in high-volume outbound calling (90+ calls/day) to property owners, presenting profitable sublease and rental arbitrage opportunities. In just a few months, I’ve consistently booked 10–15 qualified appointments per week by combining strategic property research, clear communication, and a strong understanding of client needs. My approach is proactive, persuasive, and focused on driving conversion.
Experience: Less than 6 months
As an Experienced Retail Customer Service Assistant at Amazon, we play a crucial role in delivering exceptional customer experiences and supporting the overall success of our retail operations. Our primary responsibility will be to provide outstanding service to our customers, addressing their inquiries, resolving issues, and ensuring customers satisfaction.
Experience: Less than 6 months
As a Benefit Advocate, I have had the privilege of assisting individuals with navigating their employee benefits and ensuring they have a clear understanding of the coverage and options available to them. In this role, I have worked closely with employees, providing personalized support and guidance regarding their benefits packages. I have become well-versed in the details of various benefit programs, such as health insurance, retirement plans, flexible spending accounts, and other employee perks.
Experience: Less than 6 months
One of my key responsibilities has been to serve as the main point of contact for clients, providing personalized assistance and guidance throughout the booking process. I have worked closely with clients to understand their specific requirements, preferences, and budgets, ensuring that their accommodation needs are met to the highest standard. I have developed expertise in navigating hotel reservation systems and online booking platforms, allowing me to efficiently search for and secure the most suitable accommodations for clients. By leveraging my knowledge of available room types, amenities, and pricing options, I have been able to offer tailored recommendations that align with clients' preferences and budgetary constraints.
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