Customer Service | Team Lead

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (22 days ago)

Member Since

June 30th, 2023

Profile Description

•Responsible for managing team of associates
•Independently handle, assist the customer to determine problems and provide resolutions on any issues & service problems, coordinate escalations, assess customer’s needs
•Motivating associates through effective management, career development and implementation of reporting mechanisms
•One on One Relationship management
•Analysis of reports including process dashboards and team performance reports.
•Initiate appropriate action plans and trainings
•Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/ shift
•Mentor and assist new hires
•Handle customer complaints and provide resolution for escalated calls
•Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
•Ensure that all company information which includes customer information are kept confidential and secured
•Demonstrate good business decisions, pro-active problem solving and relationship building
•Coaching and Counseling the Agents to perform and deliver
•Ability to go beyond the call of duty in times of business exigencies
•Continuous Improvement within the team
•Undertaking outlier management training
•Liaising with Operations, Quality ,Technology and other support functions