Virtual Assistant/Cold Calling/ Appointment Set

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

April 29th, 2024 (9 days ago)

Member Since

June 29th, 2023

Profile Description

A pure customer service in inbound and outbound calls and chat/email with more than 5 years in BPO experience. Handles complex issue like technical , billing, tracking on a telecommunication company as well food online delivery company.
Experience
Customer service representative - 10/2015 to 04/2018
AliExpress , Sutherland Global Services , Davao City
• Handles global cx via chat
• Tracks order
• File claims and disputes
• Answer general queries
Customer service representative - 09/2018 to 05/2020
VXI Global Holdings B.V- Davao City
• Handles general mobile service queries
• Answers chats/email and voice complaints
with cx mobile service and billing
• Market possible customer for new mobile service promotions
Customer service representative – 06/2020 to 11/2021
• Handles mobile service technical problems resolution
• Take care customer data and calls service
• Provides explanation on billing concerns, services and promotions.
Customer service representative – 11/2021 to 03/2022
• Handles drivers and customer queries via chat and voice
• Take care drivers concerns order appointment
• Tracks customers order, process refunds and modified order in a fast phased manner.