Efficient Virtual Assistant and Instructional Designer

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelor's Degree

Last Active

April 30th, 2024 (21 days ago)

Member Since

April 12th, 2016

Profile Description

I have 4 years of experience in the Business Process Outsourcing industry. I handled telecommunications, financial, logistics, and retail programs. I am well-versed in administrative tasks. I work well with people, I must say that I am great at time management.
 My experience and familiarity with various clients and accounts in the BPO industry led me to where I am. I have knowledge in creating training materials, facilitating new hires and supplemental training, and researching and diving into quality audits and customer satisfaction surveys to address the gaps and use that information to improve the materials and address opportunities in production. 

I am also skilled and proficient in using the following tools: Salesforce, Amazon Connect, Lessonly, Rise Articulate360, iMovie, Adobe Creative Cloud, GSuite, Asana, and Microsoft Office.

Expertise: 

• Experience in facilitating new hire training, specifically applicable client training.
• Achieving 100% of training completion goals - ensuring that new hires are well-equipped before they get endorsed to production.
• Creating and updating materials to ensure that new hires and tenured agents will be aligned with the current process. 
• Creating and maintaining instructor guides, training decks, training admin materials, and training modules for new hire training across all vendor locations.
• Auditing training materials and content to confirm that they are up-to-date and consistent.
• Observing new hire training, and ongoing education in-person or remotely upon client request to gather feedback and report on the impact of training materials or trainer performance.
• Certifying new trainers using the company's Trainer Certification guidelines at new vendor sites to prepare them for facilitation as requested by the client.
• Providing nesting support at new site locations, or ramp support for new hires as requested by the client
• Facilitating high-priority training in person at various vendor locations upon client request.
• Testing newly created materials with partner teams and tracking completion and training feedback for said materials.