Executive Virtual Assistant|SMM| Project Coordinator

Coordinated project timelines, schedules, and deliverables for international teams. Managed financial records, prepared invoices, and ensured accurate project accounting. Assisted in procurement, vendor coordination, and cost analysis. Facilitated communication between stakeholders, ensuring smooth project execution. Oversaw administrative tasks, including contract management and compliance documentation.

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Make product recommendations or services to customers based on their needs and preferences. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Maintain customer accounts and record account information.

As an email Customer Support Representative and a key member of our customer support department, I am responsible for assisting and resolving customer inquiries and issues primarily through email communication. My task were to respond promptly and professionally to customer inquiries, concerns, and requests via email. Provide accurate and helpful information, resolve customer complaints and escalate complex or unresolved issues to the appropriate internal teams and follow up until resolutions.

As a Social Media Manager, I will be responsible for developing and implementing our social media strategies to drive brand awareness, engage our target audience, and increase customer loyalty. Your creativity, strategic thinking, and excellent communication skills will be instrumental in shaping our online presence and fostering meaningful connections with our followers. Additional task were managing accounts on platforms such as Facebook, LinkedIn, Instagram, and Tiktok. I'm assigned in creating content calendars, planning, and managing Facebook and Google ads, as well as creating reels and scheduling content for the week.