Overview
Looking for part-time work (4 hours/day)
at $5.00/hour ($440.00/month)
Associates degree
Last Active
March 1st, 2024 (74 days ago)
Member Since
June 27th, 2023
Profile Description
* Customer Service Representative [Phone/Email] (Amazon-Target) - Order process, Track and Refund or return items and any related customer issues.
September 8, 2008 – November 1, 2011
*Technical Support Representative [Phone/Email] (Amazon Device Products and Services) - Ticket troubleshooting with customer devices and amazon device products. November 20, 2011- March 2, 2016
*Technical Support Representative [Phone/Email] (Helpdesk Support St Elizabeth Canada) - mainly Tickets, SLA's via Using Citrix Application for Company devices. Managing Outages, Remote and non-remote troubleshooting for staff devices e.g. phone, tablets, pc or laptops and Printers.
May 2, 2016 – August 12, 2017
*Technical Support Representative [Phone/Email/Chat] (Helpdesk/Customer Support Australia Internet Provider) - Tickets, manage outage, remote access to routers and troubleshooting. Assist with customer issues with both technical and non technical issues.
November 2017 to Present
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Sep 2008 to Present Both with Customer and Technical Support. Have been managing Tickets/Emails responses to all customers query on both Technical and General customer service. Providing instructions to customers Inquiry whether technical or non technical inquiries.
Customer Support » Technical Support
Experience: 5 - 10 years
Nov 2011- Mar 2016 (Technical Support) ⦁ (Processing tickets - Troubleshooting for Tablets, E-Readers, Phones and Applications for a Company Brand Products; e.g. Factory Reset, Updates as well as returns, replacement and refund of the products) May 2016 - Aug 2017 (Technical Support/Helpdesk) ⦁ Dealing with Helpdesk Support for a Company owned Devices; e.g. Computer/Laptops, Mobile Phones and Tablets (Android platform). ⦁ Managing Networks and Servers ⦁ Handled Employee information; e.g. Password Reset, Information Update in Company Directory. ⦁ Processing Tickets ⦁ Maintaining SLA’s ⦁ Troubleshooting (Remotely) on Computers/Laptop, Tablets/Phone (Android) Printers. ⦁ Application installation/removal ⦁ General Troubleshooting Nov 2017 to Present (Technical Support/Helpdesk) Networking - Internet Provider (Australian Company but assisting US customer based as well) Network troubleshooting (Mikrotik) - Customer issues with accessing Internet for residential building. Also managing, tracking and resolving outages per site or areas that are affected.
Customer Support » Phone Support
Experience: 5 - 10 years
Customer Service (E-Commerce) - Sep 2008 to Nov 2011 Technical Support - Nov 2011 - Mar 2016 Technical Support / Helpdesk - May 2016 -Aug 2017 Technical Support/ Helpdesk - Nov 2017 to Present
Other Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Technical Support (Helpdesk) - Nov 2017 to Present
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lubao, Pampanga
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 9
- Influence: 34
- Steadiness: 36
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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