General Virtual Assistant | Data Analyst | Medical VA

Accenture Inc | Subject Matter Expert | AUG 2015 - DEC 2020: Handled different teams/people, ensuring 100% quality of work. Provide process assistance in apprehending process flows and algorithms to the operations. Help the operations to find solutions on medical claims errors. Improve operation efficiency and client satisfaction. Creating and sending daily SME reports. Conduct client call for process and quality calibration.

Accenture Inc | Team Coach | JAN 2021 - DEC 2022: Team Management Organizes and Plans essential central service. Setting Appointments to the Onshore Client Assisting Onshore Clients on their needs thru call and collaboration. Attend and Discuss reports on Weekly Business Reviews. Created different presentation and reports essential to the new process on project. Able to create flowchart, process map, FMEA and Business analytics reports for process automation to save cost. Promote Work Life Balance and team building.

Accenture Inc | Claims Adjudication Processor | SEPT 2013 - MAR 2014: • Execute data entry into the system database and resolve error prompts following SOPs when processing medical claims. Update and review patient/policy holders information and eligibility. Accenture Inc | Claims Adjudication Examiner | MAR 2014 - JUNE 2015: • Able to multitask and manage heavy loads for intermediate Medical Claims End-to-End Processing • Mastered Examiner End-to-End skills (Data Entry, Pricing, Claims Correction/Adjustment, Withdrawal claims for denial, and Medical Records Review)

Accenture Inc | Trainer/SME/Team Coach | 2021 - 2022: Creating daily training summary reports, progress report and evaluation. Creating and sending daily SME reports Created different presentation and reports essential to the new process on project. Able to create flowchart and Business analytics for process automation to save cost. Created trackers for inventory monitoring, minutes of meetings, Daily productivity and quality output.