Lead Generation Expert/ Business Development Representative

Technical Support Advocate Concentrix Makati | 2022-2023 Timely and Courteous Customer Assistance: Efficiently addressed customer inquiries and technical support requests through email and chat, ensuring a prompt and friendly service experience. Expert Troubleshooting for Meta Quest Devices: Diagnosed and resolved hardware and software issues for Meta Quest devices, including Oculus Quest headsets and associated accessories. Comprehensive Technical Guidance: Provided clear, step-by-step instructions to customers for resolving technical problems, setting up devices, and troubleshooting common issues, ensuring a seamless user experience.

Technical Support Specialist Automatic Data Processing (ADP) | Makati | 2023-2024 Multi-Channel Client Communication: Leveraged chat, email, and voice platforms to effectively engage with clients, ensuring a positive and seamless support experience. Benefit Enrollment Assistance: Guided clients through benefit enrollment processes, resolving technical issues and addressing any concerns with expertise. Strict Confidentiality Adherence: Maintained strict adherence to confidentiality guidelines while handling sensitive client information and benefit-related matters.

Lead Generation Specialist Nature Packaged LLC | Oostburg, Wisconsin | February - March 2024 Expert Lead Identification: Specialized in identifying and researching potential leads within the essential oil industry, focusing on companies based in the US. Comprehensive Multi-Channel Approach: Utilized a variety of channels including online research, industry-specific websites, forums, and databases to gather valuable insights. Strategic Social Media Engagement: Leveraged social media platforms such as LinkedIn to identify key decision-makers and initiate meaningful connections. Industry Trend Awareness: Stayed updated with industry publications to remain informed about trends and developments, enhancing lead generation efforts within US-based essential oil companies. Thorough Lead Qualification: Conducted meticulous qualification of leads to ensure alignment with our target customer profile and their potential as sales opportunities.