Experienced accounting and customer services professional with nearly 7years experience in accounts payables, billing, logistics coordination, and customer support. Proven ability to process invoices, manage financial records, and resolve customer concerns efficiently. Skilled in data entry, documentation review, and cross-department coordination to ensure accurate billing and smooth operational processes.
Experience: 2 - 5 years
* Reviewed freight invoices and shipment records for multiple carriers. * Coordinate with client and points of contract regarding shipment tracking. * Processed payments for freight carriers and verified invoices accuracy. * Followed up outstanding invoices with facilities and partners.
Experience: 2 - 5 years
* Provided customer support for PayPal accounts via phone, chat and emails. * Handled an average of 70+ customer interactions per day. * Resolve customer concerns efficiently while maintaining high satisfaction ratings. * Identified customer needs and provided appropriate solutions.
Experience: 2 - 5 years
* Processed billing data through TMS and Mcleod system. * Communicated with customers regarding billing inquiries and disputes. * Validated shipment documentation including Bill of Lading, PODs, and Rate confirmations. * Reviewed carrier and customer agreements to ensure accurate billing and rate application. * Collaborated with operations and customer service teams to resolve billing discrepancies. * Maintained billing records while ensuring compliance with company policies.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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