Hi! My name is Denver, bringing along with me is 11 years of experience in the BPO industry. 6 years as an agent and 5 years as a team leader. I handled both inbound and outbound accounts specializing in sales with a track record of consistently exceeding revenue and sales conversion targets primarily through driving customer experience enhancement strategies.
I am very particular with data analysis, identifying business opportunities by gathering meaningful evidence and root-causing will help everyone to create a smart action plan to improve the
Experience: 5 - 10 years
I am very particular about people's development. Coaching to improve by gathering meaningful evidence such as data results and call listening will help the root-causing process create an effective action plan for the identified root cause.
Experience: 2 - 5 years
I used to use the tool to identify improvement in the daily, weekly, and monthly results of my team to create reports for the business.
Experience: 5 - 10 years
I used to work for travel and hospitality management for 10 years and still counting. Identifying the needs of the customer by asking probing questions will help us to easily create the best recommendation based on their needs.
Experience: 5 - 10 years
Data entry is just a basic task when creating reports for the business. I can't rate the proficiency to 5-star because it says I can only have a maximum of 3 skills with a 5-star rating but there's a lot that I can rate with a 5-star. :)
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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