Airbnb I VRBO I Short-Term Rentals

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 26th, 2024 (3 days ago)

Member Since

June 22nd, 2023

Profile Description

Hi. Good day! My name is Upgrade to see actual info Upgrade to see actual info. I have been working as a Guest Experience Agent, and Guest Experience Specialist, and as a Property Manager.

I have an extensive five (5) years of experience as a Guest Experience Specialist, and a Property Manager working with TurnKey Vacation Rentals and as a Guest Experience Agent with VACASA, highlighting my expertise in the Hospitality Industry as well as in the field of Short-Term-Rentals.

My ability to multitask and pay attention to details is undoubtedly valuable in roles where guest satisfaction and service quality are the most significant.
My job experience in the Short-Term-Rentals Industry included the following:

VACASA (Upgrade to see actual info)
Guest Experience Specialist

Responsibilities:
- Managing bookings/reservations
- Collect funds
- Respond to inquiries regarding the home’s listings/amenities
- Respond to and resolve urgent issues
- Cancel bookings
- Assist guests with check-in and check-out
- Coordinate with our local staff on any issues the guests are having while they are staying
- Coordinate with the cleaners
- Handle refunds
- Modify the guest's reservations
- Make sure the home is cleaned.
- Verify Guest Rental Agreement
- Phone Screening
- Verifying Guest ID
- Taking phone calls (Inbound and Outbound)
- Update listings
- Chat Support including Email/SMS
- Dispute Bad Reviews
- Adding Pool Heat Fees
- Adding/Removing Pet Fees

Tools used:
- Twilio
- OneLogin
- Skype
- Slack
- Google Workspace
- Google Maps
- Google Docs
- WhatsApp
- Googlesheets
- Gmail
- Google Drive
- Twilio ResGrid
- Thundermail


TurnKey Vacation Rentals (Upgrade to see actual info)
(GuestEX) Guest Experience Agent

Responsibilities:
- I manage Bookings/Reservations
- Quick responses to all guest inquiries
- Collect payments/funds
- Resolving issues (before or during the guest's stay)
- Cancel Bookings
- Assist guests with check-in and check-out
- Coordinate with Local Staff/Local Team/Resolutions Team on any issues with in-home guests
- Coordinate with the Housekeeping team/Cleaners
- Handle Escalations/Refunds
- Add/Change/Modify guest's reservations
- Monitoring and checking the home is properly cleaned.
- Verify Guest Rental Agreement
- Phone Screening
- Verifying Guest ID
- Taking phone calls (Inbound and Outbound)
- Update listings
- Chat Support including Email/SMS/Chat
- Handling/Dispute Guest Reviews
- Adding/Removing Pet Fee
- Adding Pool Heating Fee
- Creating Maintenance Tickets for in-home issues
- Processing Refunds to the guest
- Dispute Bad Reviews

Tools used:
- Salesforce
- Escapia
- Skype
- Google Workspace
- Gmail
- Five9
- Amazon Workspace
- LinPhone
- Google Sheets
- Google Maps
- Google Drive
- Thundermail


A highly skilled Customer Service Representative specializing in Hospitality in the Short-Term-Rental Industry. Roles that undoubtedly demand a high level of customer service, interpersonal skills, and attention to detail. Having 3 years of experience as a (GuestEx) Guest Experience Specialist with Turnkey Vacation Rentals, Upgrade to see actual info, VRBO, Upgrade to see actual info, HVMI (Hotels and Villas by Marriott International), and Airbnb.

My well-driven experience includes as a Guest Experience Agent at VACASA for 2 years- a company that has managed over 40,000 homes across the United States.