Customer Service and Social Media Specialist

Aside from being a chat support I also assigned for email escalation which I review and respond to emails, providing the necessary information, solutions, or guidance to address the customer's needs.

My main experience is working with retail account. Being knowledgeable about the company's products and possess the ability to provide accurate information and solutions to customer queries or concerns. Effective communication skills, such as clarity, patience, and empathy, are crucial to ensure a satisfactory experience for our customer.

I have experienced with Data processing, which I am part of backend team to have a deep understanding of the company's systems and processes to provide accurate and timely support with the suppliers.

I am equipped and more knowledge with social media sites namely: Facebook, Instagram, Twitter, Linkedln, Pinterest, Tiktok and Youtube. I can take your business to the next level and help improve sales, clients/followers, brand visibility, and revenue by boosting advertisements and eye-catching content.

I am a trained Social Media specialist with Surge. Equipped with more knowledge with social media sites namely: Facebook, Instagram, Twitter, Linkedln, Pinterest, Tiktok and Youtube. I can take your business to the next level and help improve sales, clients/followers, brand visibility, and revenue by boosting advertisements and eye-catching content.