Airbnb Ambassador Team Leader | Customer Rapport Builder 

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

April 25th, 2024 (4 days ago)

Member Since

June 19th, 2023

Profile Description

With 7 years of experience spanning diverse industries and roles, I bring a strong foundation in customer service, team leadership, and operational management. My career journey reflects a commitment to excellence and a passion for delivering exceptional service to both customers and stakeholders. 

TELUS INTERNATIONAL PHILIPPINES
AIRBNB DEPUTY TEAM LEADER

• Aid team, Airbnb processes expertise utilized.
• Support customers, supervise staff, and ensure efficiency.
• Guide the resolutions team, and demonstrate operational mastery.
• Maintain shift targets for the resolutions department.
• Enforce customer service standards, and ensure compliance.
• Resolve inquiries, and showcase problem-solving, and policy knowledge.
• Analyze KPIs, understand implications, and contribute actively.
• Conduct training, and ensure team proficiency in operations.
• Collaborate on process enhancements, and boost department efficiency.

TELUS INTERNATIONAL PHILIPPINES
AIRBNB SUPPORT AMBASSADOR

• Respond to inquiries via email, and phone promptly.
• Assist with check-in, and check-out professionally.
• Handle guest inquiries, and concerns effectively.
• Optimize property listings for better visibility.
• Coordinate guest reservations, and handle special requests.
• Provide local recommendations and dining assistance.
• Maintain clean, presentable guest areas always.
• Address guest feedback, and reviews promptly.
• Collaborate for smooth operations and guest experiences.
• Handle maintenance issues promptly, and efficiently.
• Coordinate property preparation before and during stays.
• Process payments, rental fees, and security deposits.
• Coordinate with vendors, and ensure accurate billing.
• Negotiate vendor contracts for cost efficiency.
• Provide administrative support: email, calendar, data.
• Manage customer accounts meticulously, and update accurately.
• Adhere strictly to Airbnb guidelines and policies.
• Mediate guest-host disputes, and align with Airbnb standards.
• Assist guests with cancellations, and offer rebooking support.
• Navigate Airbnb's website, and assist hosts effectively.

EVERISE PHILIPPINES 
WELLCARE PROVIDER SERVICE ASSOCIATES 

• Respond to provider inquiries promptly.
• Discuss claims status with providers.
• Document interactions accurately for accountability.
• Handle provider concerns with professionalism.
• Assist with claim status inquiries.
• Address facility inquiries effectively.
• Maintain professionalism in all communications.
• Provide accurate coverage information to members.
• Collaborate to improve service delivery.
• Stay updated on relevant policies.

CONCENTRIX CVG PHILIPPINES 
SINGAPORE TELECOMMUNICATION CUSTOMER CARE OFFICER

• Handle inbound calls, and address inquiries proficiently.
• Listen actively, and resolve issues accurately, and efficiently.
• Utilize product knowledge to diagnose and solve problems.
• Navigate internal systems for prompt issue resolution.
• Offer personalized assistance and guidance on account management.
• Collaborate with cross-functional teams for complex issues.
• Identify recurring issues, and escalate for further investigation.
• Maintain accurate records in the CRM system, and ensure documentation.
• Stay updated on products, services, and policies through training.
• Uphold professionalism, and exceed customer expectations consistently.

ORDOFOOD ENTERPRISES INC. MCDONALDS
MCDONALDS SERVICE CREW 
• Setting up the restaurant efficiently for smooth operations.
• Warmly greeting guests, and adeptly handling orders.
• Assisting patrons with informed menu selections.
• Preparing food with precision, adhering to standards.
• Prioritizing orders, ensuring prompt delivery to guests.
• Creating a welcoming atmosphere, fostering pleasant dining.
• Addressing customer concerns with professionalism and courtesy.
• Collaborating with the team for smooth peak-hour operations.
• Adhering to food safety protocols, and maintaining hygiene standards.
• Continuously learning McDonald's latest offerings and procedures. 

Overall, my diverse background equips me with a unique blend of customer-centric skills, leadership capabilities, and operational acumen, making me a valuable asset to any team or organization committed to excellence in customer service and operational efficiency.