All-Around Virtual Assistant, Admin, Recruitment,H.R

I have over 3 years of experience working as a Customer Service Representative in the US healthcare insurance industry. My role involved handling calls from members regarding claims, benefit inquiries, eligibility, and prior authorizations. I developed strong communication and problem-solving skills, especially when dealing with sensitive concerns and explaining complex information in a simple way. I also learned to stay calm under pressure, follow strict processes, and provide excellent service while meeting performance metrics like AHT and customer satisfaction.

I have experience working in recruitment as a Talent Acquisition Specialist and Field Recruiter Associate. My tasks included sourcing and screening both active and passive candidates, conducting interviews, and managing job postings on different platforms. I also created engaging job ads using Canva and helped coordinate field recruitment efforts. I’m familiar with using ATS tools, handling end-to-end recruitment processes, and maintaining communication with hiring managers to ensure we found the right fit for each role.

I have strong experience working as a Virtual Assistant, supporting clients in various industries including healthcare, recruitment, sales, and admin. My responsibilities have included customer service, where I assisted members with claims, eligibility, and authorizations—especially in the US healthcare insurance sector. I also worked as a Talent Acquisition Specialist and Field Recruiter, handling candidate sourcing, interviews, job post creation using Canva, and managing recruitment pipelines through applicant tracking systems. In appointment setting, I handled cold calling, lead generation, and scheduling meetings for B2B clients while maintaining accurate records in CRM platforms. I also managed email inboxes, organized calendars, and handled daily communications to help streamline my clients’ operations. On the project management side, I used tools like Monday.com, Trello, and Google Workspace to assign tasks, monitor timelines, and ensure smooth coordination across teams. My key skills include strong communication, time management, attention to detail, adaptability, and problem-solving. I’m also tech-savvy and comfortable working with tools like RingCentral, Zoom, Slack, Notion, and Canva. I'm proactive, self-motivated, and always focused on delivering reliable and high-quality results that support business growth.

I have experience in project management where I was responsible for organizing tasks, setting deadlines, and making sure the team stayed on track to meet goals. I coordinated with different departments or team members, monitored progress, and handled any issues that came up along the way. I used tools like Trello, Asana, or Monday.com to manage timelines and ensure smooth communication. This experience helped me become more detail-oriented, organized, and confident in leading and supporting team efforts from start to finish.

I have experience in appointment setting, where I was responsible for reaching out to potential clients through cold calling, follow-ups, and email outreach. My role involved qualifying leads, building rapport, and scheduling appointments based on the client’s availability and needs. I made sure all details were accurate and updated in the CRM, and I always aimed to provide a smooth and professional experience for both the client and the sales team. This role helped me improve my communication, persuasion, and time management skills.