General Virtual Assistant|Customer Service|E-Commerce

Overview

Looking for full-time work (10 hours/day)

at $6.00/hour ($1,320.00/month)

Associates degree

Last Active

April 19th, 2024 (14 days ago)

Member Since

June 18th, 2023

Profile Description

Hi, My name is Upgrade to see actual info, I’ve had more than 10 years of experience in various customer-facing roles, which has provided me with the opportunity to use my English language skills daily.
My work experience in Boracay has taught me how to respect different cultures and how to engage effectively with customers from many diverse countries around the world. My experience as a marketing consultant has also taught me the importance of patience, efficiency, and time management.
I am a responsible and reliable worker who always gives her best, is punctual, and is motivated by challenges and recognition.
I have strong integrity and take pride in my achievements and will consistently strive to do better by displaying hard work and a willingness to learn. I believe my past work experiences have already equipped me with some of the critical requirements suited to be successful for this role and I am ready to take on a new challenge.
Below are the areas of my expertise:
• Customer Service (Phone, Email and Chat)
• Technical Support (Phone, Email and Chat)
• Google Apps: Gmail, Google Sheets, Google Docs and Google Forms
• MS Office Suite: Word and Excel
• Zendesk
• Talkdesk
• Freshdesk
• Amazon
• Internet Research
• Data Entry
• Lead Generation
• Slack
• Lark
I have vast experience using various platforms such as Zendesk, Talkdesk, Freshdesk, and other CRM's. Mainly, the task is responding to emails, chats, and inbound calls.
Accounts handled: • Amazon • Instacart • Fingerhut • Comcast • Dish • OrbyTV • Lyft
The task that I am familiar with is product specifications, order inquiry, complaints, and order fulfillment. payments/refunds/returns, online account management, login issues, basic troubleshooting, bill queries, credits/coupons/promotions, and proper documentation on each and every customer interaction.

Top Skills

Customer Support » Ecommerce » Amazon

Experience: 6 months - 1 year

Customer Service Representative | Alorica | • Amazon || • Frontliner of voice customer service for Amazon US. • Order taking, order modification, order cancellation, and order tracking. • Shipping a replacement for a damaged item, missing item, lost order, or order not received. • Account and order information updates and providing product information, specifications, and availability. • Process refunds and provide coupons and credits to the customers' accounts. Tiktok Shop - Customer Support Supervisor || Our four shops are available in PH, TH, MY, and VN. Directly communicates with Chinese clients about shop management, such as response rate, satisfaction rate, sales and support strategies, and facilitating weekly meetings. Supports and guides chat agents to effectively handle specific customer concerns whether it's about presale, cancellation, before and after shipping, aftersales, and troubleshooting. Managing good/negative reviews, replacements, returns & refunds, and logistics with TT.

Office and Administration » Personal Assistant

Experience: Less than 6 months

Tiktok Shop - Customer Support Supervisor || Our four shops are available in PH, TH, MY, and VN. Directly communicates with Chinese clients about shop management, such as response rate, satisfaction rate, sales and support strategies, and facilitating weekly meetings. Supports and guides chat agents to effectively handle specific customer concerns whether it's about presale, cancellation, before and after shipping, aftersales, and troubleshooting. Managing good/negative reviews, replacements, returns & refunds, and logistics with TT.

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Customer Experience Associate | • Lyft • Instacart • OrbyTV | Nonvoice CEA agent for Lyft US, handled chat and email for riders and drivers from October 2018 to March 2020. • Locating and route checking for riders and drivers • Removing, refunding, and applying cancellation fees, late fees, and damage fees • Providing or adding coupons on rider and driver's accounts • Online account management, login issues, and password reset Handled Instacart for chat/email as well from March to July 2020. Then I was internally hired from Lyft US to Orby TV Satellite Service, a US-based for voice, from July 2020 to April 2021 and I was lucky to be a part of Wave-1 • Order processing, payment/refund, add coupon/credit • Set up/modify install and tech appointment and tech follow up • Account creation and information modification • Adding, activating, and removing boxes on the account • Online account management, login issues, and password reset • Technical concerns, doing basic troubleshooting steps, and sending authorization signals

Customer Support » Customer Service

Experience: Less than 6 months

Senior Customer Care Specialist – Vivid Seats CS Level-3 | WFH August 2021 - August 2022 Assisting the customers with troubleshooting in gaining access to their tickets from the specific website that handles the event tickets. Submitting recall and resend requests. Order information updates such as name, email address, phone number, and shipping address. Submitting refunds and credits requests for canceled, rescheduled, and postponed events.