Looking for a job parttime or fulltime as Salesforce Consult

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

February 25th, 2024 (73 days ago)

Member Since

April 5th, 2016

Profile Description

Simplus Philippines - Salesforce Consultant - November 2021 - February 4 2024 
Present address: H343+CM7, Taguig, Metro Manila Performing end-to-end Salesforce development and supportDocusign CLM Integration, implementation, testing, and support.Salesforce CPQ Implementation, test, and support. Helps clients implement or enhance their use of Salesforce, a popular customer relationship management platforUpgrade to see actual infoet with the client, discuss options, make recommendations, research company data, begin development and implementation, and remain in close contact with the client until the completion of the project.
Accenture Philippines - Application Developer Analyst - January 2021 - November 2021- Present address: H343+CM7, Taguig, Metro Manila Performing end-to-end Salesforce development and supportDocusign CLM Integration, implementation, testing, and support.Knowledgeable in Salesforce Administration and Customization, Data Validation, Sales, Marketing, and Customer ServiceHands-on working experience in Role Hierarchy, Custom Profiles, and public Group creation and user management. Helps clients implement or enhance their use of Salesforce, a popular customer relationship management platforUpgrade to see actual infoet with the client, discuss options, make recommendations, research company data, begin development and implementation, and remain in close contact with the client until the completion of the project.
iScale Solutions Philippines - Associate Technical Engineer (Vlocity and Salesforce) - March 2019 - December 2021- Present address: 3rd Floor, Corinthian Plaza, 121 Paseo de Roxas, Legazpi Village, Makati, 1229 Metro Manila First point of Support ContactTriage Support - Data Accuracy and SLA. Cloud Engineering Escalations - For Clouds issues. Vlocity Process Library User access.Data Model escalations. Knowledgeable in User Success Community Modifications. Intense knowledge in Organizations license Modifications. Vlocity University user modifications. Daily and Monthly Generation of  reports. Salesforce Admin tasks. Salesforce Server Monitoring. Demo or trail Salesforce org creations based in Industries that a customer/partners requesting. Daily and Monthly report for whole cases that our whole team handled. Basic knowledge in Vlocity OmnisCript, Integration and Procedure. DataRaptor.Helping our team to create a professional documentation for Support Services process. Helping Community team to answer some customer Vlocity University Module questions. 
SYKES Philippines Technical Support Representative (Chat and Phone) Google - JulyUpgrade to see actual infoFeb 2019: G/F Glorietta 1 Corporate Center Hotel Drive, Ayala Center Makati City 
Provide professional assistant through Chat, Email and Phone.  Helping our customers to troubleshoot their devices Hardware, Software and Applications. Knowledgeable in any Google Home devices because I was assigned under Google Home products. Wi-Fi Router Modifications, as a technical support we are required to check the customer WiFi settings for diagnosing the issue. We are making sure that the settings are properly configured for our devices.Knowledgeable in Google Account. Create internal documents to help our team to improve our customer service and to resolve the issue immediately. Provide action plans for agents to improve our  customer service. Make recommendations for the apps and services needed on their product.Listen to calls side by side or recorded. Read and assess incoming chat or email.
ALORICA Helpdesk Support (Email and Phone) Dell Computers - October 2016 to March 2017 Address: L30, Alphaland Southgate Tower, Makati, Metro Manila 
Software installation, configuration and troubleshooting like (Windows 7, Windows 8/8.1 and Windows 10). Helping the customers to determine the issue on their Computer. I always run the Diagnostic programs to troubleshoot the problems. I walk  the customers through to resolve the technical problems with their Wi-Fi issues through phone. I walk the customers through to  install computer peripherals through phone or email. Wi-Fi and LAN connection troubleshooting. Guiding customers to update their computer drivers. Providing the information of their computer including warranty details. Helping customers to install and activate their Microsoft office 365 to their computer through remote access. Case management. IT HELPDESK SUPPORT REPRESENTATIVE (Chat, Email and Phone) iDigital Enterprise Inc. January 2016 – September 2016 Address: Unit 501 RCI Bldg. #105 RADA Street Legaspi Village Makati City Configure and troubleshoot SSL, Domain, DNS Records, Blogs, FTP, FTP Client, Email hosting, Email Client. Blog, Spam Assasin, SudDomain, AddOn Domain, Park Domain, mySql Database, Filemanager etc. Knowledgeable in Linux Cpanel,Windows Plesk, WHM, WHMCS. Providing answers for billing, sales and level 1 technical query. We handle Domain registration/ renewal, account registration, verification, suspension and cancellation. Server monitoring. 
IOPEX Technologies Philippines, Inc TECHNICAL SUPPORT REPRESENTATIVE (Bigcommerce Account) (Chat and email) April 2014 - January 2016 Address: 26th St, Taguig, Metro Manila Phone: (02)Upgrade to see actual info Knowledgeable in configuration, installation and troubleshooting of Email hosting, Email Client, Domain, DNS records, SSL, SEO Rankings, Google Adwords, Email, Marketing, Shipping quotes, API, FTP. Managing tickets and answering chats query using Salesforce system. Basic HTML and CSS webpage customization. Answering basic Technical, Billings and Sales queries. IT Subject Matter Experts Inc Feb 2012 to May 2012 ON JOB TRAINING Jun 2012 to Feb 2013 JUNIOR SYSTEM ENGINEER Address: Unit 816 City land Condominium 10 Tower 2 H.V. Dela Costa Street, Salcedo Village, Makati City Philippines 1226. Installs, configures, and optimizes operating systems such as MS WINDOWS XP, MS WINDOWS 7 Starter, MS WINDOWS 7 Home Basic, MS WINDOWS 7 Home Premium, MS WINDOWS 7 Professional, MS WINDOWS 7 Enterprise, MS WINDOWS 7 Ultimate, MS WINDOWS 8, MS WINDOWS 2003 Server, MS WINDOWS 2008 Server, LINUX, UNIX, Installs, configures, and optimizes applications/software such as SYMANTEC NETBACKUP SYMANTEC ENTERPRISE VAULTS, SYMANTEC ENDPOINT PROTECTION, SYMANTEC SYSTEM RECOVERY, and SYMANTEC CRITICAL SYSTEM PROTECTION. Develops, tests, documents, implements and enhances backup and recovery procedures. Identifies, analyzes, and resolves/troubleshoots problems in operation of Personal Computers (PC), or Laptops and conduct repair if necessary. 

EDUCATION:College - Bachelor of Science in Computer Science (Graduating this Feb-2019) School: Asian Institute of Computer Studies (SY 2019) Bootcamp - Cisco Certified Networker Associate IronLink Address: Old Upgrade to see actual infosa Manila (Jan 25 – Fen 22 Year 2014) Vocational - Computer Hardware and Servicing School: San Pedro Technological Institute (SYUpgrade to see actual info)High School - Lakeshore Educational Institute Address: Canlalay Road Binan Laguna City, Philippines(SYUpgrade to see actual info) CERTIFICATION/LICENSES 
Salesforce Certified Platform App Builder Certification - Issued May 2023
Salesforce logo Salesforce Certified Administrator (SCA - Issued Jan 2023
Salesforce Certified Advanced Administrator (SCAA) - Issued Mar 2023
Salesforce Certified Industries CPQ Development
DocuSign CLM Administration Specialist - Issued Mar 2023

PERSONAL INFORMATION Height : - 5’9 Weight : - 168lbs Marital Status : - Single Nationality : - Filipino Date of Birth: - November 12, 1991 Goal oriented and ability to independently handle multiple tasks.