German speaking customer support

Overview

Looking for full-time work (8 hours/day)

at $7.46/hour ($1,440.00/month)

Bachelors degree

Last Active

July 6th, 2026 (4 days ago)

Member Since

June 17th, 2023

Profile Description

Experienced customer support professional with over 8 years of experience managing German-speaking accounts across international companies. Native German speaker with excellent written and verbal communication skills, ensuring precise, professional, and customer-focused interactions at all times.

Proven track record in handling high volumes of inquiries via email, chat, and phone while consistently meeting and exceeding KPIs such as response time, resolution rate, and customer satisfaction (CSAT). Highly skilled in de-escalation, problem-solving, and building long-term customer relationships.

Proficient in a wide range of industry-standard tools including Zendesk, Shopify, HubSpot, Salesforce, Freshdesk, Gorgias, Intercom, and other CRM systems, with the ability to quickly adapt to new platforms.

Detail-oriented, reliable, and performance-driven, with a strong focus on delivering outstanding customer experiences and contributing to overall business success. Comfortable working in fast-paced, remote environments while maintaining high productivity and quality standards.