Technical Support Specialist

- Well versed into utilizing CRM tools and Analytics, including troubleshooting to Microsoft Product Issues

- Demonstrated expertise as a Technical Support Representative with a focus on Microsoft technologies, specializing in troubleshooting and resolving issues related to Windows operating systems, software applications, computer hardware, and Xbox gaming. - Proven track record of providing exceptional customer assistance and guidance, ensuring customer satisfaction by efficiently identifying problems and offering effective solutions. - Proficient in diagnosing technical issues related to Windows operating systems, addressing software compatibility problems, resolving system errors, and providing step-by-step guidance for problem resolution. - Skilled in resolving hardware-related concerns, including computer component failures, connectivity issues, and peripheral device troubleshooting. - Experienced in assisting customers with Xbox gaming queries, such as game installations, account management, online connectivity, and troubleshooting gameplay issues. - Excellent communication skills, adept at actively listening to customers' technical concerns, providing clear and concise explanations, and offering comprehensive support throughout the troubleshooting process. - Strong documentation abilities, accurately recording customer interactions, problem descriptions, solutions provided, and relevant details to contribute to the development of a comprehensive knowledge base. - Proactive in staying up-to-date with the latest Microsoft technologies, software updates, and troubleshooting techniques through continuous learning and professional development initiatives.

Has Knowledge in Health Care and Nursing, Transcription and Coding.

Has excellent writing skills, background in Journalism, Competitive writing and Content with Effective use of SEO

Is knowledgeable in using Photoshop, Illustrator, Canva, and other graphics tools including AI.

Has good and effective customer support experience, with abilities such as empathetic and caring to customers making sure their is high customer satisfaction.

Is competent in making record transcriptions and virtual assisting

Is passionate about Creative Writing and can produce authentic stories.

Can produce content required via writing, can comply to deadline and make sure that the content is accurate and well written.

- Created SEO-optimized content for websites, blogs, and articles to improve search engine rankings and increase organic traffic. - Conducted keyword research and implemented effective SEO strategies to drive organic growth and improve website visibility. - Produced engaging and informative content that aligned with the client's target audience and brand objectives. - Collaborated with marketing and content teams to develop content calendars and ensure consistent messaging across platforms.