Vanessa
Virtual Assistant/Customer Service Representative - Email management/Chat Support
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.13/hour ($800.00/month)
Bachelors degree
Last Active
July 7th, 2026 (7 days ago)
Member Since
June 15th, 2023
Profile Description
Highly motivated professional with more than five years of combined experience in customer service, team supervision, and online teaching. Possesses solid expertise in leadership, customer relationship management, and team performance enhancement. Proven ability to guide and support Customer Service Representatives through coaching, performance evaluation, conflict management, and daily operational assistance, contributing to the achievement of organizational goals and excellent customer satisfaction outcomes. Strong communication and analytical skills developed through extensive experience in addressing customer concerns, providing accurate information, and delivering effective solutions that strengthen client relationships and support business growth. Furthermore, gained valuable adaptability and cross-cultural communication skills as a part-time Online English Teacher by creating customized learning approaches to meet the individual needs and proficiency levels of students from diverse backgrounds.
Top Skills
Customer Support » Customer Service » Conflict resolution
Experience: Less than 6 months
Effectively manages and resolves customer and team conflicts by identifying issues quickly, applying appropriate solutions, de-escalating concerns professionally, and ensuring timely resolution while maintaining customer satisfaction and service standards.
Customer Support » Product Knowledge
Experience: Less than 6 months
Strong understanding of products and services, enabling accurate information delivery, effective customer support, and the ability to explain features, benefits, and usage clearly to enhance customer satisfaction and confidence.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Accountable for leading a team of Customer Service Representatives by tracking performance metrics, providing coaching and guidance, resolving escalated customer issues, preparing operational reports, ensuring attendance and compliance standards are met, and supporting the team in achieving organizational objectives and customer satisfaction goals.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Demonstrated strong technical support skills by troubleshooting hardware and software issues, resolving user concerns, and providing timely technical assistance.
Office and Administration » Communication
Experience: Less than 6 months
Strong ability to convey information clearly and professionally in both spoken and written forms, ensuring accurate understanding, effective collaboration, and high-quality customer interactions across diverse audiences.
Office and Administration » Time Management
Experience: 2 - 5 years
Efficiently manages multiple tasks and priorities in fast-paced environments by organizing workload, meeting deadlines consistently, and maintaining accuracy while handling simultaneous responsibilities.
Office and Administration » Calendar Management
Experience: Less than 6 months
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Marketing » Appointment Setting » Calendly
Experience: Less than 6 months
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tigbauan, Iloilo
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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