I have extensive knowledge and experience as a Guest Concierge Support using a variety of tools and systems. For instance, I am proficient in using Google Spreadsheets and Documents, as well as CRMs (Customer Relationship Management) software. Additionally, I am well-versed in property management software such as Guesty, Airgms, Hostfully, and payment platforms like Stripe. I am also familiar with popular booking platforms like Airbnb,
My daily responsibilities include a wide range of tasks. These include effectively managing guest communications, providing assistance to guests during check-in and checkout processes, writing reviews for guests, handling guest refund claims and damage claims, listing new properties on booking platforms, and creating comprehensive spreadsheets while ensuring backups of all listing details.
I possess a flexible work approach and demonstrate a strong work ethic. I pay meticulous attention to detail and have a proven ability to quickly grasp new concepts and technologies. As such, I am equipped to handle tasks efficiently and effectively at any given time.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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