Customer Service Representative

15 years of experience as a customer service representative. I also managed a team as a supervisor in the same field.

My previous job as a travel advisor was to assist guests through emails and chats. As a global travel company, we also used a language translator for foreign guests (e.g. German, French, Dutch, Japanese).

I have experience in Sales and order-taking for telephone, internet and cable services.

I've worked for a technical account dealing with cable and internet issues.

I worked as a subject matter expert for 4 years for 2 different accounts/industries prior to becoming a supervisor for more than 3 years, managing a team of call center staff.

I worked for a travel platform for almost 5 years, booking for guests and partnering with hotels, property owners, and affiliated travel companies to provide the best travel experience to our guests. My job was to provide a resolution to guests' complaints.