Graphic Designer | Static Ads

I have experience working as a customer chat support representative, where I assisted players through live chat by addressing their concerns about casino games, account issues, and gameplay inquiries. I provided clear and timely information, guided users through processes such as account verification and game rules, and ensured that their concerns were resolved professionally. I became skilled at multitasking, as I often handled multiple chats while keeping accuracy and empathy in every response. I also utilized support tools and ticketing systems to track issues and provide consistent follow-ups. This role helped me strengthen my ability to remain patient under pressure, maintain a positive and professional tone, and deliver excellent customer service that enhanced player satisfaction and trust.

I have over 3 years and a half of hands-on experience in Canva, specializing in creating eye-catching social media content, brand identity designs, marketing materials, and professional layouts. Throughout this time, I’ve worked on various projects ranging from business branding, presentations, and promotional graphics to custom designs for clients and personal commissions. My expertise includes visual storytelling, creative layouts, and consistent branding that align with client goals and audience engagement. This experience has allowed me to develop not only strong design skills but also the ability to adapt to different styles, trends, and client requirements, making me confident in delivering high-quality and visually appealing designs.

Gained hands-on experience in Photoshop for under 6 months, focusing on creating mockups, editing visuals, and enhancing designs to improve overall presentation and branding.