Block 3, Lot 25 Davao Empress Subd., Panacan, Davao City
Kettle and Fire Inc.
Customer Support Associate
*Responding to customer
*Processing orders and providing shipping details via Shopify
Team Lead for Nexon America | May 2012 - September 2017
**Managing a team of Game Masters/customer support representatives to assist players regarding various issues with the games currently handled by Nexon in the United States and other supported regions. Daily interaction with agents to ensure consistent quality of customer service.
Team Lead for Shinra Technologies |
**Managing a team of customer support representatives to answer queries regarding a cloud-based gaming platform developed by Square Enix. Daily interaction with agents to ensure consistent quality of customer service.
Lakeside International Academy, Davao
**Provide assistance (scheduling, teaching modules) to employed online English
teachers as well as answer concerns and queries from Japanese clients.
Website Content Writer/ Researcher.
Pronto Trades, LLC,
**Write articles in various topics as per client request with minimum of 500
words per article and a quota of 10 articles per week.
Technical Support Associate for AT&T UVERSE.
Sutherland Global Services
**Provide technical support for AT&T Uverse services and ensure resolution of concerns and customer satisfaction.
Aside from having a Bachelor's Degree in Mass Communication, I have also worked online as a writer/content writer/researcher for a couple of years.
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