Writer, Researcher, Customer support

Overview

Looking for full-time work (8 hours/day)

at $7.60/hour ($1,337.60/month)

Bachelors degree

Last Active

April 17th, 2024 (9 days ago)

Member Since

October 17th, 2010

Profile Description

Work Experience

August 1, 2019 - Present
Belong Home Inc.
Tenant Relations, Home Coordinator, Admin Support

*First contact support for potential residents and homeowners.
*Assisting active residents and homeowners, responding to maintenance requests and coordinating repairs, resolving account issues.
*Coordinating tours with potential residents, answering questions about home listings and providing guidance on the application process.
*Doing administrative tasks: research, data input and analysis, training


September 2017 - July 2019
Kettle and Fire Inc.
Customer Support Associate

*Responding to customer emails and inquiries about orders and products, affiliation and marketing requests and promotions
*Managing accounts
*Processing orders, cancellation, returns and refunds via Shopify

May 2012 - September 2017
Teleperformance- Nexon America
Team Lead

*Managing a team of  Game Masters/Customer Support Representatives working for Nexon America to assist players regarding gameplay, technical or account issues. 
*Handle day to day performance reports of agents
*Formulate trainings and coaching strategies to improve agent performance and meet target metrics and increase overall team efficiency
*Also managing a team of customer support representatives for Shinra technologies,  a cloud-based gaming platform developed by Square Enix.