Customer support, Property Management, Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

Bachelors degree

Last Active

May 19th, 2026 (20 days ago)

Member Since

October 17th, 2010

Profile Description

Experience

Property Management Assistant 
Ventura Management LLC, Eastpoint, GA
March 2024 –March 2025

-First contact support for active and potential residents,
homeowners, maintenance, and vendors.-Schedule and coordinate maintenance requests between residents and vendors. -Respond to emergencies, ensure same-day resolution-Handle house turnovers from move-out to move-in; coordinate all aspects of rehabilitation, including construction work, interior repair, post-construction cleaning and establishing utilities.-Handle administrative duties including research, data entry and management, and other ad hoc tasks from the manager and the CEO.

Tenant Relations, Home Coordinator, Admin support 
Belong Home Inc. Coral Gables, FL
August 1, 2019 - March 2024

-First contact support for potential residents and homeowners.-First contact support for residents and homeowners.-Respond to maintenance requests and coordinating repairs,resolving account issues.-Coordinating tours with potential residents, answering questions about home listings, and guiding the application process.-Administrative tasks: research, data input, analysis, and training.

Customer Support Specialist
Kettle and Fire Bone Broths, Austin, TX
Sep. 2017 – July 2019
• Respond to customer inquiries about Kettle and Fire Bone Broth products.
• Manage customer accounts and subscriptions. Provide tracking and logistics information.
• Handle administrative duties: data entry and management, review and create written content on the official blog.

Team Lead
May 2012 – September 2017
Nexon America - Teleperformance
Cebu, Philippines

• Manage a team of Game Masters/Customer Support Specialists for games published by Nexon America.
• Assist players regarding gameplay, technical ,or account issues.
• Oversee the day-to-day operation of the team.
• Handle performance reports. Formulate training and coaching strategies to improve agent performance, meet target
metrics, and increase overall team efficiency

Tools/Proficiencies
CRMs:Zendesk, Intercom, Gorgias, Zoho
Other tools: Slack, Zoom, Shopify, Asana, Google Workspace, Microsoft Office tools, QuickBooks