Document Management Specialist

Communicate with people that require support or information via chat. Interpret customer demands and use digital programs to identify potential problem solutions. Handle client complaints, offer appropriate answers and alternatives in a timely manner, and follow up to assure resolution.

Copying and pasting, Transferring data from one source to another by copying and pasting text, numbers, or other information. Data verification Review entered data for accuracy and make any necessary corrections. Data categorization and classification Assigning appropriate categories or labels to data based on predefined criteria.

Non-voice responsible for managing claim denials related to authorization, medical record request and coordination of benefits, actively denial/appeal activity.

Assisting in the administration of employee benefit programs, such as health insurance, retirement plans, life insurance, disability insurance, and other employee perks. This may involve enrolling new employees in benefit plans, processing benefit changes, and assisting employees with benefit-related inquiries. Providing support and guidance to employees regarding their benefit options, coverage details, claims procedures, and other related inquiries.

Act as a contact between the company and its clients in order to collect debts and settle outstanding accounts. Developing payment schedules, locating debtors to begin the recovery process, and negotiating debt payments are all tasks. Handle questions or complaints and make outbound calls to collect past due balances and resolve customer delinquent accounts.