Kimberly

Experienced Customer Service & Training Professional | VA | Admin Support

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 5th, 2026 (5 days ago)

Member Since

June 9th, 2023

Profile Description

I am a results-driven remote professional with over 9 years of experience in customer service, training supervision, insurance operations, and client support within the BPO and remote work industry.

Throughout my career, I have successfully handled customer interactions, team coaching, onboarding support, administrative tasks, process improvement, and client communication for international accounts. I am highly experienced in managing customer concerns professionally while maintaining strong service quality and operational efficiency.

I also have experience supporting remote teams and working independently with minimal supervision. I am organized, tech-savvy, adaptable to changing processes, and capable of handling multiple responsibilities in fast-paced environments.

Key strengths include:

Customer Support & Client Communication
Training & Team Coaching
Administrative & Operations Support
Insurance Operations
Technical & Onboarding Assistance
Process Documentation<8efe80624d780eba0c6493ec45140364>Email & Chat Support
CRM & Ticketing Systems
Calendar & Task Management
Remote Collaboration

I am currently seeking long-term remote opportunities where I can contribute my experience, professionalism, reliability, and strong work ethic.

I have a dedicated remote work setup including:

Reliable high-performance laptop
Ryzen-powered system for multitasking
Dual internet providers for backup connectivity
Backup power supply for unexpected power interruptions
Quiet and professional workspace
Flexible schedule availability

I am highly committed to delivering quality work and maintaining excellent communication with clients and teams.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

I was with At&t telco company for a year and now on a trainer possition at T-mobile telco company that is most of the time do hardcore selling for their customers

Customer Support » Sales Support » Flight Booking

Experience: 6 months - 1 year

I had 7 months working on Aerlingus (Ireland airlines) account way back 2018-2019. It was a back office account who handles Rebooking, Seats, Meal, and Refunds for customers of the airlines .

Coaching » Training and Development

Experience: 2 - 5 years

Other Skills

Customer Support » Healthcare

Experience: 1 - 2 years

I was with humana pharmacy way back 2017-2018 it was a health care insurance that covers the amount of their members prescriptions

Office and Administration » Google Workspace

Experience: Less than 6 months

Act as the primary point of contact for a global client base, ensuring successful onboarding and high engagement with Steegle products and specialized Google Workspace solutions. Develop and implement customer success strategies to maximize product value, leading to increased user adoption and long-term retention. Provide expert-level consultation on digital workplace transformation, addressing complex technical inquiries and offering best-practice recommendations. Analyze customer feedback and usage metrics to identify opportunities for service improvement and future product development. Lead interactive training sessions and webinars to demonstrate advanced product capabilities and ensure client self-sufficiency

Marketing » Social Media Management » Facebook marketing

Experience: Less than 6 months

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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