Customer Service Representative / E-commerce Support Operations

have over 3 years of professional experience in operations, data validation, and fraud analysis, supporting global clients in fast-paced and detail-oriented environments. My background includes working with leading companies such as Amazon, Uber Philippines, and Concentrix Clark, where I developed strong skills in data accuracy, process compliance, and customer trust protection. At Amazon, I handled product and account validations, data management, and policy-based reviews to ensure compliance with internal and external standards. My role required a keen eye for detail, accuracy in handling large volumes of data, and collaboration with cross-functional teams to maintain a seamless customer experience. Previously, I worked at Uber Philippines for 1 year and 6 months, specializing in background checks and document verification for driver onboarding. I ensured data consistency, adherence to company policies, and timely resolution of pending applications while maintaining high-quality and productivity metrics. Before that, I served as a Fraud Specialist at Concentrix Clark for 1 year, where I investigated suspicious activities, analyzed account patterns, and applied risk mitigation strategies to protect both the company and customers. This experience honed my analytical and problem-solving skills in a compliance-driven setting. Throughout my career, I have consistently met KPIs, adapted to evolving business processes, and contributed to improving workflow accuracy and efficiency. I’m passionate about maintaining data integrity, supporting operational excellence, and ensuring trustworthy customer experiences.