Quality Assurance Specialist

As a Quality Assurance Specialist at Concentrix, I have accumulated over 4 years of experience in ensuring call centre agents complied with company policies and standards when interacting with customers and resolving their concerns. My main responsibilities were: monitoring recorded phone calls, assessing call quality, and providing feedback to agents for performance improvement.

As a Customer Support Representative at Getawaydealz, I provided exceptional customer support via phone to clients in the United States seeking assistance in booking vacation deals and promotions offered on getawaydealz.com. With the extensive knowledge of the hotels and resorts featured on the website (including their amenities, locations, and special offers), I efficiently managed bookings and reservations, ensuring accuracy and timely processing, while addressing customer inquiries and concerns.

As a Technical Support Representative in the IT industry, I have accumulated over 2 years of valuable experience in providing efficient and effective technical assistance to customers. During my tenure, I specialized in setting up small home and office networks, troubleshooting network connectivity issues, and resolving problems related to Linksys products such as routers, modems, and network adapters.