Customer Service Representative

1. Supervised consumer's shipment and tracking inquiries and provided correct information to address service issues and guarantee customer satisfaction. 2. Being proficient in logistics paperwork and handling client account inquiries. 3. Provides price quotations and handles customer invoices for international shipments. 4. Assisting customers with shipment preparation and lost shipment situations. 5. Processing refunds for delays and chasing brokerage clearance issues. 6. Acted as a point of contact for escalation in the case of difficult customer issues, capturing prompt resolution to increase client retention.

1. Determining and evaluating the demands of the customer to attain satisfaction. 2. Have the expertise necessary to operate as a CSR in the voice, email, and chat mediums 3. Supervised consumer enquiries and provided correct information to address service issues and guarantee customer satisfaction.

1. Helps customers acquire service and assist them as a technical experts who can help with telecommunication issues. 2. Support the customer by giving them the detailed steps to fix their network problems. 3. Providing guidance to consumers on how to use the newly purchased phones or/and services.

1. Diploma of Science in Accountancy - Montessori Professional College - Bacoor Branch - GOLD MEDALIST (With honor - no grade lower than 1.75) 2. Bachelor of Science in Business Administration (Major in Financial Management), Montessori Professional College - Imus Branch - CUM LAUDE 3. Reviewing, documenting, and summarizing accounts and transactions in EGI - Buendia for 4 months. 4. Prepares monthly, quarterly and annual financial reports with corresponding account schedule and monitor balances in EGI - Buendia for 4 months.

1. Diploma of Science in Accountancy - Montessori Professional College (Major in Bookkeeping) - Bacoor Branch - GOLD MEDALIST (With honor - no grade lower than 1.75) 2. Bachelor of Science in Business Administration (Major in Financial Management), Montessori Professional College - Imus Branch - CUM LAUDE 3. Reviewing, documenting, and summarizing accounts and transactions in EGI - Buendia for 4 months. 4. Prepares monthly, quarterly and annual financial reports with corresponding account schedule and monitor balances in EGI - Buendia for 4 months.