General Virtual Assistant (Admin, HR & Operations)

Proficient in Microsoft Office applications including Word, Excel, and PowerPoint for documentation, reporting, presentations, and administrative tasks. Skilled in basic reporting and data entry with strong attention to accuracy, organization, and confidentiality of information. Experienced in using email and online communication tools for professional correspondence, coordination, and daily office operations. Capable of adapting to various digital platforms and systems to support administrative efficiency and smooth workflow processes.

Experienced in full-cycle Human Resources functions, including recruitment and hiring processes from sourcing candidates to interviewing and selection. Skilled in conducting employee onboarding and orientation to ensure smooth integration of new hires into the organization. Proficient in managing employee relations, handling concerns, and supporting disciplinary procedures in accordance with company policies. Experienced in payroll coordination, ensuring accurate preparation and timely processing of employee compensation. Responsible for attendance and leave management, maintaining accurate employee records and monitoring attendance compliance. Also involved in performance monitoring, supporting evaluations, tracking employee productivity, and assisting in performance improvement initiatives.

Experienced in managing day-to-day office operations, ensuring smooth workflow and efficient coordination across departments. Skilled in handling records and documentation control, maintaining accurate and organized files for easy access and compliance purposes. Capable of managing scheduling and coordination tasks, including meetings, internal communications, and operational planning to support management and staff productivity. Experienced in procurement and vendor management, including sourcing suppliers, processing purchase requests, and coordinating deliveries while ensuring cost-effectiveness and timely acquisition of office needs. Also involved in the development and implementation of SOPs and workflow systems to improve efficiency, standardize processes, and support consistent operational performance within the organization.

Experienced in client handling and consultation, providing professional assistance to customers by addressing inquiries, explaining services, and guiding them through financial processes. Skilled in remittance and payment processing, ensuring accurate and timely handling of transactions while maintaining compliance with company policies. Proficient in loan account management and collections support, including monitoring accounts, assisting with repayment follow-ups, and maintaining accurate financial records. Capable of handling customer complaints and resolving issues efficiently while maintaining professionalism and ensuring customer satisfaction. Strong background in delivering quality customer service within financial environments, balancing accuracy, efficiency, and customer care in all transactions.

Experienced in branch supervision and leadership, overseeing daily operations and ensuring smooth, efficient, and compliant branch performance. Skilled in cash handling and reconciliation, maintaining accuracy in financial transactions, end-of-day balancing, and safeguarding branch funds and assets. Proficient in loan processing and approval support, including assisting clients, reviewing documents, and ensuring proper completion of loan requirements. Strong background in credit evaluation and risk assessment, analyzing client profiles and financial capacity to support sound lending decisions. Experienced in asset appraisal, including gold appraisal, ensuring accurate valuation based on market standards and company guidelines. Also involved in monitoring sales and performance metrics to achieve branch targets and improve operational results. Knowledgeable in compliance and audit preparation, ensuring adherence to company policies, internal controls, and regulatory requirements while maintaining accurate documentation for audit readiness.