I am a detail-oriented worker with 5 years of experience in the eCommerce industry as a General Virtual Assistant (eBay/Amazon/Shopify), and 2 years of BPO experience as an eBay Specialist/Consultant for buyer-to-seller escalations.
As an eBay Consultant and Specialist from buyer to seller escalation, we are handling Returns, Item does not receive where I was exposed to all aspects of Customer Service and Product research, It gave me solid experience in data entry, inventory management, product sourcing, or listing, customer support for product inquiries, item does not receive or tracking shipments, Returns (Item not as described, Damage or defective items for refunds or replacement), and Unpaid items.
*eBay|Shopify ACCOUNT MANAGEMENT*
-Listing and Title optimization
-Creating Shipping Labels
-Issuing refund and replacement
- Seller Metrics Monitoring
-Managing Feedback Revision and Reviews
*AMAZON ACCOUNT MANAGEMENT*
- FBM and FBA
-Listing Management (Manual Upload directly to
Seller Central or on the specific tool or Software)
-Listing Setup and
Optimization (Product Description, Item titles, and Photos)
-Finding good selling products particularly in
BSR, Reviews, and Ranking using FBA Toolkit
-Seller Health Metrics Monitoring
Shipments and Order Tracking
-Availing coupons from the suppliers
listings (Seller Central)
-Monitoring and Tracking Inventory -
Active/Inactive/Suppress items in Seller Central
-Returns and Creating Shipping Labels
*AMAZON VENDOR CENTRAL*
-Updating Weekly Calendar Events-Amazon Vendors
Product Ranking-Amazon Vendors
Masters list Report-Monthly Sales
Reports and Downloads-Amazon Brand
Analytics Monitoring-SEO Optimization (Keywords Research,
Product Reviews, Sales Ranks, and BSR)-Buybox
+ Jungle scout research-Tracking Sheets and Monthly Health Inventory-Buy Box Report
FB Marketplace Management
I am also familiar with different software or tools such as:
DS Amazon Quick View
AMZ Suggestion Expander
I am also comfortable handling admin tasks which gave me solid experience in:
-Information Research and Data entry
-Proficient in using Dropbox, Google Drive, Google
Docs.Google Sheets, Google
-Trends and Google Maps
-Microsoft Word, and Excel
- TechSmith Capture
-Typing skills 43 WPM
I’m a motivated worker, a fast learner, organized, strong
attention to detail and driven to deliver high-quality work with minimum
I would welcome the opportunity to meet with you to learn more about your company and work to grow
Experience: 2 - 5 years
eBay consultant is my first job in the e-commerce industry. Escalating and handling buyer-to-seller issues. eBay Account Specialist - Managing eBay seller account.
Experience: 2 - 5 years
Experience: 1 - 2 years
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