Senior Recruitment Specialist

Recruitment Onboarding Specialist for a U.S Healthcare account. • Thoroughly check the profile of the candidate and review if he/she meets the requirements of the position that they were applying for. • Scheduling and monitoring of the background check and Drug testing of the candidate thru HireRight. • Responsible for making sure that the candidate is 100% compliant on the company’s preference and guidelines. • Upon approval of a new requisition, work with hiring manager to obtain role briefing and to agree sourcing strategies and timelines. • Identify and implement new methods with the approach for sourcing of candidates and generating new leads. • Meet weekly/monthly/quarterly production goals and revenue targets as set by management team. • Utilize Applicant Tracking System (and other program tools). • Use detailed screening and selection criteria to identify qualified candidates and determine the relevant strength of the candidates in the pool. • Be accountable for keeping the Applicant Tracking System (ATS) accurately updated at all times. • Consults on timeline expectations and manages the requisition in line within it. • Performs queries and searches in Applicant Tracking databases for qualified candidates. • Use detailed screening and selection criteria to identify qualified candidates and determine the relevant strength of the candidates in the pool. • Contact applicants and hiring managers to coordinate and schedule interviews. • Coordinate travel arrangements as needed. • Generate and send offer letters/packages. • Facilitate background investigations of new hires. • Monitor background vendor activity and work in tandem with our vendors to complete applicant background/drug processing. • Kick-off, perform, monitor, and complete onboarding activities. • Communicate the decision of the applicant to all recruitment support groups by updating the applicant management database and sending out status notifications. • Keep Applicant Tracking System (ATS) updated at all times. • Perform other miscellaneous duties as required by management. • Knowledge of ServiceNow delivery best practices. • Works with the ServiceNow support team to resolve issues. • Resolves basic incidents and fulfill routine service requests. • Expertise in ServiceNow Configuration, administration and usage. • Creates and maintains process and knowledge documentation for team and users. • Utilize ServiceNow Import Templates for the loading of data. • Data extract from ServiceNow into Import Template format or other formats for reporting. • Contact applicants and hiring managers to coordinate and schedule interviews.

During my tenure at SYKES ASIA I served as an Order Specialist for Verizon Business, specializing in B2B Campaigns. In this role, I processed new install service orders, ensuring the accuracy of customer information by cross-referencing with the company database. My responsibilities extended to providing timely and precise responses to customer inquiries via chat and addressing concerns about various products. Transitioning to WEST CORPORATION/ALORICA, I assumed the role of a TSR in the AT&T Account Services department, where I operated as both an Order Specialist and Project Manager. I played a crucial part in the Disconnection Team and Nodal Voice projects, overseeing the entire order lifecycle. This involved monitoring critical dates, creating escalation tickets to resolve delays, and coordinating with cross-functional teams such as Provisioning, Billing, and Equipment Retrieval. My experience at IBM BUSINESS SERVICES further honed my skills as a Client Support Specialist, Project Manager, and Order Specialist. Here, I received complex orders and projects from the AT&T account, executing and ensuring the completion of deliverables within project timelines. Engaging in Agile Scrum methodologies, I actively participated in daily stand-ups, planning, retrospectives, and iterations. Additionally, I took on the role of an Iteration Manager, facilitating collaboration and teamwork within an Agile environment. Throughout my roles, I consistently demonstrated a keen attention to detail, proactive problem-solving, and effective communication with clients, sales teams, and cross-functional departments. My responsibilities included maintaining order tracking sheets, addressing escalations, and ensuring the seamless execution of projects from initiation to completion.