Customer Service | Operations Support | Virtual Assistant | Admin & Technical Support
I bring over 4 years of experience in Customer Service and Operations support across both local and international environments, including Australia and the UK. I have worked across diverse industries such as fintech, SaaS, F&B, and retail. This exposure has strengthened my adaptability and given me a solid understanding of the unique demands and operational challenges across different sectors.
I am fluent in English and Filipino and highly proficient in tools such as Google Workspace, MS Office, Zendesk, Jira, MS Dynamics 365, Sage ERP, HubSpot, Slack, and Stripe.
Services I Can Provide:
Customer Service Support
Admin & Operations Support
Order Processing & Order Management
Data Entry & Database Management
CRM & Ticket Management
Technical Support
Invoicing & Payment Follow-Ups
Dispatch & Logistics Coordination
Calendar & Inbox Management
Reporting & Spreadsheet Management
SOP & Process Documentation
Basic Content Support
Basic WordPress Updates
E-commerce / SaaS Customer Support
Team Coordination & Cross-Functional Support
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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