Experienced Executive Assistant | General Virtual Assistant

Recognized as a top-performing agent, consistently exceeding performance targets and delivering superior service. Provided exceptional customer support and troubleshooting as a technical representative, leveraging extensive product knowledge and technical expertise. Effectively resolved complex customer issues, consistently achieving high customer satisfaction rates.

Accurate and efficient data entry services. Efficiently handled data entry tasks for taxable receipts from hospitals, maintaining meticulous records.

Successfully managed various administrative tasks, including correspondence, data management, and filing, contributing to a well-organized work environment. Actively worked to optimize productivity by supporting team members with a wide range of administrative needs, fostering efficient operations.

Recorded day-to-day financial bookkeeping activities, ensuring the accurate documentation of daily transactions and organized files for easy access. Actively assisted with month-end close processes, including preparing allocations, conducting account reconciliations, and journal entries to maintain precise financial records. Collaborated with cross-functional teams to prepare bids for infrastructure projects, conducting comprehensive cost analysis and developing accurate project budgets using QBO (QuickBooks Online).

Nurtured strong client relationships, ensuring effective communication throughout the bidding process, and implemented strategies to enhance bidding efficiency and maximize win rates.

Collaborated with various departments, effectively communicating with them to gather verification and supporting documentation. Engaged in process improvement projects, both independently and collaboratively, contributing to organizational growth. Collaborated with cross-functional teams to implement process improvements aimed at enhancing customer service and overall efficiency.

Organize and manage email correspondence efficiently.

Skilled in creating visually appealing graphics and materials.

Capable of designing and maintaining websites.

Proficient in managing schedules and sending event reminders.