Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

April 19th, 2024 (8 days ago)

Member Since

June 2nd, 2023

Profile Description

T-Mobile Technical Support Representative•Worked as technical support for T-Mobile assigned to troubleshoot customers having issues with their respective phones, signals or other electronic devices provided by T-Mobile.
UPS Package Tracking and Modifying•Worked on UPS Packages tracking them and accepting requests from receivers if they wanted to make any changes to how they want to get their packages.Expedia Orbitz Travel Agent•Worked on as airline, hotel and cars agent booking and coordinating, updating details for their specific booking, as per the Airline part we modify the flight information of the patient and make changes to their flight details as per the customer request, also we also notify the customers of any changes or cancellations of their booking due to certain unavoidable scenarios. With the hotels we cater customers by booking them to specific hotels as per their preferences including the location, rating or amenities that they like, we also inform the customer if certain hotels are not available and the reason for no availability, lastly for the car rental we book customers to their preferred cars, usually we verify if what kind of cars they need and if they have add-ons they want to include in the car for specific reasons.
Medicare Provider Service Agent•Working as a healthcare provider providing specific benefits to patients by first verifying hipaa from the provider and the patients, checking the providers network status if they are in-network or out of network, Checking if the CPT Code is covered or not, providing the specific benefits that they need(Inclusion, exclusion, etc...), checking of prior authorization if prior auth is required for a certain CPT Code, I also check that status of provider claims and appeals and process reconsideration if the provider has disputes about their claims and appeals.