CSR/Appointment Setter & Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 13th, 2026 (5 days ago)

Member Since

June 1st, 2023

Profile Description

Dedicated, efficient, and a natural problem-solver.
With 3+ years of call center experience supporting U.S.-based clients in the healthcare, and home services industries, I bring a strong track record in customer service, appointment setting, and administrative tasks. My experience spans handling sensitive healthcare cases (HIPAA-compliant), resolving technical issues, and providing virtual assistance for businesses.
Customer Service & Support
- Answer customer inquiries via phone, email, or live chat
- Handle billing, service, and product-related concerns with empathy and accuracy
- Resolve complaints and ensure customer satisfaction
- Support healthcare members with appeals and grievance processing
Appointment Setting & Virtual Assistance
- Schedule service appointments and manage calendars
- Coordinate with technicians, dispatch teams, or agents
- Send follow-ups and reminders to reduce no-shows
- Maintain communication logs and service records
Data Entry & Admin Support
- Input accurate customer and service data into CRM systems
- Organize and maintain client records and confidential files
- Prepare reports and assist in internal documentation
Looking forward to working with you. Feel free to message me and I will respond to you as soon as I can.