Appointment Setter / Technical Support / Customer Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 5th, 2024 (7 days ago)

Member Since

June 1st, 2023

Profile Description

Appointment Setter/Technical Support/Customer Support Specialist with over 3 years of dedicated service in the field. I have honed my skills and developed a strong understanding of the responsibilities and intricacies associated with these roles.

As an Appointment Setter, I have been responsible for efficiently managing and organizing schedules, ensuring that appointments are set promptly and accurately. I have worked with various scheduling software and tools to streamline the process and ensure optimal efficiency. Through my proactive approach, I have consistently met or exceeded appointment quotas, ensuring that clients' needs are met in a timely manner.

In my capacity as a Customer Support Specialist, I have served as the first point of contact for customers, providing exceptional assistance and resolving inquiries and issues promptly. I possess excellent communication skills, both written and verbal, which have allowed me to effectively interact with customers, understand their needs, and provide appropriate solutions. I am adept at handling a wide range of customer concerns and have received positive feedback for my ability to remain calm and composed in challenging situations.

Throughout my career, I have developed strong problem-solving abilities, enabling me to identify and address customer issues with efficiency and professionalism. I am skilled in using customer support software and CRM systems to document interactions, track progress, and maintain accurate records. Additionally, I have consistently met and exceeded performance targets, including response time, customer satisfaction ratings, and resolution rates.

My experience as an Appointment Setter and Customer Support Specialist has equipped me with strong interpersonal skills, a keen eye for detail, and the ability to work independently as well as collaboratively within a team. I pride myself on my dedication to providing exceptional customer service and ensuring that every customer interaction is a positive and satisfactory one.

I am excited about the opportunity to bring my skills, experience, and passion for customer service to a new organization, where I can contribute to the success of both the company and its valued customers.