IT Support/Network Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 31st, 2024 (16 days ago)

Member Since

May 31st, 2023

Profile Description

Company name: Dzaani
Address: Ontario, Canada
Position: IT Support/Network Support
Inclusive dates: January 2021 - Present

Duties & Responsibilities

-Okta Admin for AD, Group Policy, Roles, and Permissions
-App admin & provisioning
-Level I Queries and support
-Great experience using Mist, Unifi, Meraki, & other remote management software,
-Configuring, monitoring & remotely troubleshooting industrial and home routers/modems
-Troubleshooting experience (Password reset, PC/MAC general troubleshooting experience)
-Monitoring Network status and reporting immediately in the event of outages.
-Reboot network devices to restore functionality
-Use Freshservice to create tickets, categorize, prioritize, and resolve tickets
-Computer and software technician including peripherals

Company name: Leadzest
Address: Pennsylvania, United States
Position: Inbox Manager (part-time)
Inclusive dates: March 2023 - Present

Duties & Responsibilities

• Coordinate schedules and calendars to ensure seamless and efficient appointment setting for both our team and potential clients
• Follow up with clients to confirm appointments, address any questions or concerns, and provide the necessary information.
• Work closely with the team to provide timely and relevant updates on scheduled appointments and any changes or cancellations.
• Provide exceptional customer service to B2B clients, addressing any inquiries or concerns promptly and professionally.

Company name: Meliora Medias LTD
Address: London, United Kingdom
Position: Virtual Assistant/Outreach Specialist
Inclusive dates: August 2019 – January 2020

Duties & Responsibilities

•  Identify potential sales leads and cultivate relationships with prospects, using various channels such as Instagram and email
• Initiate contact with prospects to establish communication and build rapport, showcasing the value and benefits of our products/services.
• Follow up with leads in an organized and timely manner to nurture relationships, address inquiries, and convert prospects into customers.
• Utilize customer relationship management (CRM) software to track and manage leads, ensuring accurate and up-to-date information.
• Collect, analyze, and evaluate data on competitor activities and strategies, providing insights to inform our sales and marketing strategies.
• Manage a team of Virtual Assistants, providing guidance, support, and training to ensure their effectiveness and productivity.
• Monitor and track daily KPIs for the Virtual Assistants, implementing strategies to optimize their performance and drive results.
• Collaborate with cross-functional teams, including sales, marketing, and management, to align efforts and achieve collective objectives.