Virtual Assistant / Technical Support /Customer Service

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

June 28th, 2026 (20 days ago)

Member Since

May 30th, 2023

Profile Description

I have been working for the last 5 years in a General Admin / Technical Support role for a US company I have also 6 years of experience collectively working as a customer service and technical support from different accounts. I even worked as an IT Helpdesk abroad for a year.
Below are the tasks I am doing for General Admin.
- Creating estimates/quotes/PO for various orders
- Generating invoice- Data Entry- Doing collections and posting payments.- Updating/tracking/following up on orders from different suppliers- Organizing documents in google drive.- Scheduling calendar meetings- Updating sales queue daily and do follow up on their status.- Trained new customers via google meet on how to use our software/products.- Client meetings- Doing weekly and monthly sales reports- Doing daily meetings about production and weekly clients meeting- Doing marketing calls with our CEO and marketing team- Generating reports
I also have experience working for a manufacturing company, 5 months in URC as an operator and 2 years as a boiler operator for Trust International Paper Corporation.
I also have basic programming knowledge in Turbo C, C++, Pascal, Visual Basic, Python, and MySQL. My scope of work usually covers these responsibilities and more.
- Manage and supervise a team that handles phone, chat, and email.- Meet quality, productivity, and schedule performance standards.- Interact through phone, chat, and email to process information in response to inquiries,concerns, and requests about products and services.- Gather information and determine issues by analyzing and evaluating.- Doing remote connections to solve customer’s computer/software issues.- Identify and escalate priority issues per client specifications.- Follow up and make scheduled callbacks to customers.- Stay current with system information, changes, and updates.- Update and track exchanges and escalations- Making sure all transactions are properly documented. Software I’ve used for the jobs I have been in are:
? QuickBooks? CRM (Salesforce, ABC Force, UPS, Google Suite, HP, Hiver, Odoo)? as an Engineering graduate, also know using AutoCAD and Solid Works? IT Tools such as LogMeIn, TeamViewer, Remote Desktop Connection, Active Directory,SQL Management? Office applications such as MS Office including Outlook, calendar, MS Teams? Google Drives, calendar, Meet, chat? Operating Systems Windows 7,8,10 and 11, knowledge using MS-Dos and Mac OS? ZOHO CRM and accounting software
Having diverse types of jobs shows my flexibility, fast learning, and adaptability to the working environment I am working in. I am proud that every superior I worked with is impressed with my work ethic and positive approach to the task at hand.