VA | CSR | Social Media Marketing | Rental Manager

I am handling my own unit listing here in the Philippines and I am one of the Superhosts in Airbnb. I manage guest inquiries and booking. I make sure to be as responsive and hospitable as I can to each guest in order to provide them the best customer service experience. I coordinate the cleaning schedule with the cleaners, permits with building manager and re-stocking of supplies needed by the guests. I also make sure to organize the calendar and set the pricing according to the demand.

Provided Excellent Customer Service on different platforms ( Email, Chat, Phone ).

I have years of experience in Email Marketing and Email Management. We sourced for leads through search Engine and send out massive email to different webmasters. We negotiate via email and provide a content with paid advertisements link. I also took an online course for Klaviyo.

Provided Customer Support through email for different clients. Experienced working for US, UK, and Asian clients ( Shopify ).

Generated weekly reports, data entry, scheduling of virtual meetings, and other administrative tasks needed by the client.

I have attended a short course with certification for Social Media Marketing. This includes Ads in Facebook, Instagram, and Tiktok. This also covers and added my skills on Content Creation using Canva and Adobe Express, Basic Website Creation and Lead Generation.

Experience in background checks and employment verification for a US healthcare agency.

With years of experience in Inbound Sales Support by assisting customers in which computer system is best to fit their needs and wants. Educated them on the after-sales support and financing option as well.