Jill
Account Support Expert | Product Support Expert | SaaS Customer Support | Platfo
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.79/hour ($1,120.00/month)
Bachelors degree
Last Active
July 1st, 2026 (8 days ago)
Member Since
May 28th, 2023
Profile Description
A Bachelor of Arts in Communication graduate from Tarlac State University, I most recently contributed as a Product Support Specialist at Meltwater, where I developed expertise in stakeholder management and process improvement. In this role, I worked to support SaaS clients by addressing complex technical issues, contract updates, and high-priority escalations while collaborating with cross-functional teams.
I am passionate about facilitating impactful solutions and streamlining workflows. My work reflects a commitment to improving operational efficiency and enhancing client satisfaction. My goal is to build systems that foster collaboration and deliver exceptional support experiences.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
Customer Support » Technical Support
Experience: 10+ years
Customer Support » SaaS
Experience: 5 - 10 years
Other Skills
Project Management » Jira
Experience: 2 - 5 years
Office and Administration » Data Analytics
Experience: 5 - 10 years
• Cross-Functional Collaboration | Data Analysis & Reporting • Knowledge Base Development | Entitlement & Access Management
Software » Databases » Boolean Search
Experience: 5 - 10 years
Office and Administration » AI Tools » AI Automation
Experience: Less than 6 months
• AI-Assisted Support: GenAI, Copilot
Marketing » CRM » Salesforce
Experience: 5 - 10 years
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Paniqui, Tarlac
- Tests Taken
- IQ
- Score: 136
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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