Ivone

Technical/Customer Support l Virtual/Administrative tasks

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 18th, 2024 (14 days ago)

Member Since

March 21st, 2016

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info. I hold a degree in BS Computer Engineering.
I have solid experience in technical support. I am proficient in managing tickets and iUpgrade to see actual info on platforms such as Zendesk, Help Scout, Intercom, Trello, and Slack.
I have expertise in resolving software issues, customizing pages with Javascript, HTML, and CSS, and managing user accounts through backend systems.
I actively contribute to bug escalation and collaborate on requirements specifications and technical design documents. Additionally, I specialize in setting up Zapier paths/Webhooks, crafting SEO-friendly Knowledge Base articles, tutorial videos, and enhancing service levels through product implementation.
My expertise covers Quality Assurance, software support, page embedding, app integration, web development, SSL encryption, Zapier Integration, and Salesforce. Other skills are Virtual assistance, administrative assistance and data entry.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 5 - 10 years

Web Programming » CSS

Experience: 2 - 5 years

Web Programming » HTML

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Office and Administration » Quality Assurance » Bug Tracking

Experience: 2 - 5 years

Marketing » CRM » HubSpot CRM

Experience: 2 - 5 years

Project Management

Experience: 2 - 5 years

Project Management » Trello

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 10+ years

Customer Support » Phone Support

Experience: 2 - 5 years

Customer Support » SaaS

Experience: 2 - 5 years

Customer Support » IT

Experience: 2 - 5 years

Web Programming » Javascript

Experience: 2 - 5 years

Office and Administration » Client Relationship Management

Experience: 2 - 5 years

Basic Information

Age
34
Gender
Female
Website
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Address
Pasay, NCR
Tests Taken
None
Uploaded ID
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