Customer Support Specialist | Appointment Setting & CRM

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (22 days ago)

Member Since

May 27th, 2023

Profile Description

I am a Customer Support Specialist and Appointment Setter with 8+ years of experience supporting customers across the US, Canada, and Australia. My background includes customer support, appointment setting, CRM management, technical support, collections, and financial services across industries such as auto finance, banking, telecommunications, airline reservations, and home security.

Most recently, I supported multiple US dealerships by managing lead qualification, customer follow-ups, appointment scheduling, and CRM updates. I handled high-volume outreach through phone calls, SMS, email, and messaging platforms while maintaining accurate customer records and helping keep sales pipelines active.

Throughout my career, I have worked with organizations including American Express, JPMorgan Chase & Co., Google Nest, Telus, Spirit Airlines, and SimpSocial LLC. I have consistently maintained strong customer service performance, high transaction accuracy, adherence to quality assurance standards, and high customer satisfaction across customer-facing roles.

Tools I use regularly include Salesforce, HubSpot, Zendesk, Avaya, Genesys, Google Workspace, Microsoft 365, Slack, and Zoom. I am available for full-time remote work and can support US (EST/PST), UK (GMT), and AU (AEST) business hours.

I value reliability, clear communication, and consistent follow-through. When I commit to a role, my goal is to become a dependable long-term tea ---------- mber who helps improve customer experience, maintain organized systems, and support business growth.