Jovel
Content Moderator | Executive VA | Customer Support
Overview
Looking for part-time work (5 hours/day)
at $5.60/hour ($616.00/month)
Bachelors degree
Last Active
May 4th, 2024 (yesterday)
Member Since
May 27th, 2023
Profile Description
Have been working as a Content Moderator for multiple US brands for over 3 years. My responsibility is mainly focused on providing well-constructed and proofread responses for customer-submitted reviews, if appropriate. It's imperative to possess excellent communication skills, critical thinking, and attention to detail in this type of role.
Other skills: time management and organization; voice-overs
Top Skills
Customer Support
Experience: 1 - 2 years
Inbound and outbound calls; assisting customers who have issues with their packages (lost, wrong order, damaged product, etc.); determining the best solution for customer issues; following up on customers to ensure all of their issues are resolved; routing customers to other departments/business that can further assist them
Customer Support » Content Moderation/Management
Experience: 2 - 5 years
Non-voice; studying multiple brand voice and guidelines; responding to reviews, if appropriate, accordingly; proofreading responses; determining business reviews that aren't relevant or useful and flagging them directly on the platform; escalating reviews with reputation-damaging contents to ensure clients are aware and therefore can prevent losing customer trust; managing tickets raised by the clients
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Other Skills
Marketing » CRM » Zendesk
Experience: 2 - 5 years
Answering to client emails; time tracking; keeping track of client updates
Marketing » Content Creation » News Writing
Experience: 1 - 2 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Tracker; handling spreadsheet tasks
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mabalacat City, Region III (Central Luzon)
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 31%
- Influence: 6%
- Steadiness: 27%
- Compliance: 36%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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