E-Commerce Specialist | Technical Support

Title Builder and Optimization. Experienced in local E-Commerce Platform

I have Experience on the following: Providing and Conducting a Sales and Leadership Training in Customer Service for new distributors and team leaders as Team Lead Distributor Taking tickets for daily task and taking customer and technicians calls for customer service and technical support as Telco. Network Associate.

I have my own E-commerce shop in our Local Platform like Lazada and Shopee. My E-Commerce Skills – Title Builder, Product Lister, Product Researcher, Data Entry, Customer Service/Support, Email and Live Chat Support. I have also knowledge in SKU creation and formatting.

I have Experience in my Local E-Commerce Platform in Product Research for new products being uploaded.

Team Lead Sales Associate Frontrow Ent. Phil. Inc. 12/2013 – 2023 • Leading a Team in Product Distribution in local and international market. • Providing and Conducting a Sales and Leadership Training in Customer Service for new distributors and team leaders. • Troubleshooting, adapting, analyzing and creating marketing strategies to maintain to maintain Sales growth. • Finding prospects, clients and right market Online through though Social Media Marketing and E-Commerce. • Leading and Organizing events online and onsite for stronger team relationships of distributors and customers.

Team Lead Sales Associate Frontrow Ent. Phil. Inc. 12/2013 – 2023 • Leading a Team in Product Distribution in local and international market. • Providing and Conducting a Sales and Leadership Training in Customer Service for new distributors and team leaders. • Troubleshooting, adapting, analyzing and creating marketing strategies to maintain to maintain Sales growth. • Finding prospects, clients and right market Online through though Social Media Marketing and E-Commerce. • Leading and Organizing events online and onsite for stronger team relationships of distributors and customers.

I'm a Graduate of Computer Engineering, my first work Experience was a IT Admin and Technical Support in a Food Corporation, responsible for Maintaining and Troubleshooting on Issues in Hardware and Software, to make sure that the system are operating flawlessly, Like for example on POS system, Local Area Network, basic computer issues, and other IT related issues. One of my responsibility also is to provide documentation and research, providing reports and updates on recommendations and status of the system during departmental meeting.

My 2nd work experience is in Accenture, a BPO Company and my role was a Telecommunications Technical Support on a new release Project for our Client Verizon (US Telco), responsible for installing, trouble shooting and maintaining its Wide Area Network connection for each and every US states, we are also receiving tickets for work request like Branch Internet Installation, re-locations request, circuit data testing for preparation on future circuit installation. We have various amount of workload that requires precision sometimes requires overtime.

I work as a Team Lead Sales Associate and one of my responsibility is to look for prospects, clients and right market Online through though Social Media Marketing and E-Commerce for them to become product consumer or become distributor and a business partner.

Telco. Network Associate Accenture Phil. 03/2012 - 09/2014 • Assigned on Technical Network Support and Installation(remotely) for our telco client (Verizon) in USA. • Taking tickets for daily task and taking customer and technicians calls for customer service and technical support. • Installing, Maintaining and Troubleshooting Network Routes and Circuits on Wide Area Network (WAN) • Collaborating in U.S based Field Technician on Internet Installations and Troubleshooting. • Analyzing, Preparing and Testing circuit routes for any challenges that may occur during installation. IT Technical Support Jonas Food Corp. Phil. 09/2011 - 09/2012 • Maintaining Connections on Local Area Network (LAN) and Servers for Inventory and POS System. • Troubleshooting hardware and software issues on servers, computers, printers, CCTV and POS and other related. • Providing documentation and recommendations on the management for IT related improvements process.

I have research trained personally for skills of Lead Generation using spreadsheets and Instant Data Scraper google extension